ALAAELDEIN HUSEIN KAMEL
Sales&marketing Professional
HAWALLY
Summary
A highly motivated and results-oriented sales & marketing professional with 10+ years of proven success driving growth in both B2C and B2B environments. Consistently exceed sales targets and possess deep expertise in market analysis, lead generation, and strategic negotiation. with passion in client engagement, and leveraging a diverse skillset in people management, sales, operations, and customer service to build high-performing teams, foster lasting relationships, and deliver exceptional results and contribute to growth
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Branch In-charge, Senior Retail Sales Business and Consumer
OOREDOO telecom co.
Kuwait City, KU
10.2016 - 09.2023
- Achieved monthly sales targets by selling indoor and outdoor products and services to B2C and B2B customers using personal selling, phone calls, exhibitions, events.
- Updated customer demographic data in the company CRM system to improve understanding of customer needs and assist marketing and R&D in developing customer-tailored products
- Ensured that all legal agreements and SAFs were fulfilled correctly and were compatible with company's KYC policy
- Collected due cash amounts and rescheduled overdue with eligible customers
- Monitored and analyzed market and competitor activities, promotions, campaigns, customer trends, and evaluated
- Tracked inventory levels, orders, and forecast demand to avoid stock outs
- Contributed to design and conduct of surveys, led focus groups, and conducted in-depth interviews for marketing research when required
- Worked closely with service quality assurance team to ensure knowledge flow and quality regarding new products, services, policies, procedures, and KPIs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Supported executive and marketing departments in promotional asset development, material deadlines, and product approvals.
- Supervised and managed daily scheduling, tasking, and administration
Part time mystery shopper
IPSOS co.
01.2015 - 01.2017
- Conducted undercover evaluations of front-line employee performance at prominent organizations, including( Gulf Bank, STC, Zain, NBK Bank, Burgan Bank, and McDonald's ), anlyze and recommend improvements and reporting.
Call Center Agent
OOREDOO telecom co.
06.2011 - 05.2016
- Handled customer service inquiries and complaints in a timely and professional manner, resulting in ( 81% ) increase in customer satisfaction ratings
- Analyzed customer feedback and identified areas for improvement, collaborating with other departments to ensure customer satisfaction
- Provided technical support to customers and troubleshot hardware and software issues, resulting in
- 40% reduction in customer escalations
- Performed up-selling and cross-selling of internet packs, routers, and gadgets through telemarketing outbound calls .
Call center quality control agent
Americana food co.
10.2009 - 05.2011
- Managed team of call center representatives at fast food franchisee for brands such as KFC, Hardees, Krispy Kreme, and Wimpy.
- Drafted reports to summarize customer service performance and provide insights to management.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Conducted employee audits to check production performance against process standards.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
Education
Bachelor of agricultural sciences -
Alexandria University
Alexandria, Egypt 09.2001 - 06.2005
Some College (No Degree) -
Cambridge Training College Britain
Egypt 01.2009 - 01.2009
Macro-Economic Diploma -
Alnaser Training Academy in Egypt
Egypt 09.2015 - 11.2015
Some College (No Degree) -
Kuwait Boy Scouts Association
Kuwait City, KU 09.2008 - 10.2008
Sales Forecasting -
HP LIFE E-Learning
ONLINE 01.2017 - 01.2017
Art of selling through emotional intelligence -8 hours work shop - Selling Skills And Sales Operations
OOREDOO Learning Development
Kuwait City, KU 06.2013 - 06.2013
Skills
Outlook,MS office suite,CRM systems
undefinedPersonal Information
- Date of Birth: 08/25/1984
- Nationality: Egypt
Accomplishments
- Consistently exceeded expectations in all areas of performance, with an average annual appraisal score of 3.9/5 for the past 7 years.
- Chosen by management to be a Member of an elite employee group for 2 consecutive years (2019-2021).
- Trained 11 new employees during the past 7 years.
- Received an award for top outstanding performer and quality in the 4th quarter of 2021.
Linked In Profile
https://www.linkedin.com/in/alaaeldein-husein-b87307112/
Timeline
Sales Forecasting -
HP LIFE E-Learning
01.2017 - 01.2017
Branch In-charge, Senior Retail Sales Business and Consumer
OOREDOO telecom co.
10.2016 - 09.2023
Macro-Economic Diploma -
Alnaser Training Academy in Egypt
09.2015 - 11.2015
Part time mystery shopper
IPSOS co.
01.2015 - 01.2017
Art of selling through emotional intelligence -8 hours work shop - Selling Skills And Sales Operations
OOREDOO Learning Development
06.2013 - 06.2013
Call Center Agent
OOREDOO telecom co.
06.2011 - 05.2016
Call center quality control agent
Americana food co.
10.2009 - 05.2011
Some College (No Degree) -
Cambridge Training College Britain
01.2009 - 01.2009
Some College (No Degree) -
Kuwait Boy Scouts Association
09.2008 - 10.2008
Bachelor of agricultural sciences -
Alexandria University
09.2001 - 06.2005
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