ALANOUD ABDULLAH
Accountant
Kuwait,Al
Summary
Thorough Customer Retention Specialist with 10 years of experience working in Telecom industry. Committed to providing superb customer service efficiently and courteously.
Skilled Operation Manager with solid experience managing all levels of multiple projects including Project Management and Business Solution . Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Talented Business Professional with advanced knowledge of the Telecom business. Exceptional organizational, project management and leadership skills.
Overview
3
3
Languages
9
9
years of post-secondary education
17
17
years of professional experience
Work History
Business Acquisition - Retention Specialist
Zain Telecom Company
Shuwaikh-Head Quarter
2007.08 - 2017.09
- Spearheaded cross-functional initiative to achieve Product and Service marketing plan.
- Strengthened company's business by leading implementation of Corporate Initiatives.
- Worked directly with Internal Departments, Vendors, Corporate Sales and Client to achieve proper project implementation.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Created new revenue streams through Promotions, Customized offers and Business Solutions.
- Analyzing customer's data and prepare report based on the Key Performance Indicators (KPIs).
- Preparing and presenting reports of corporate customers (revenues, customer base, usage, promotions), and evaluating the performance.
- Prepare Marketing roadmaps and defining the strategies and accordingly planning for the products and services (P&S), seasonal and on-going promotions.
- Preparing Concept papers (CP).
- Which is a complete marketing plan needed to launch the product/service, or promotions (defining objective, target segment, prices, comparision with competitors , expected take up (Gross adds) and revenues , business rules, reporting, sales channels, communications, and complete go-to-market implementation plan.
- Ensuring CP Implementation as the timeframe planned on team level and cross-departmental level (IT, Networks, Sales, Finance., legal).
- Evaluate Product and Services and promotion performance periodically, take up results, targets achievements , SWOT analysis.
Property Consultant
Damac Property (Headquarter in UAE)
Sharq-Kuwait City
2006.03 - 2007.06
- Developed competitive comparison tables of Residential and Business Properties pricing, fees, ratings, category and product performance to use for account sales calls.
- Contacted Kuwait new and existing agent per daily to discuss new products and services.
- Negotiated prices, terms of sale and service agreements.
- Created sales contacts with on- and off-premise accounts.
- Maintained a central database of key contacts.
- Monitoring lead generating touch point (Online registiration, Exhibition, Mall booth, walk-in, Calls).
Sales Executive
Wared (One of Investment Dar sub0companies)
Shuwaikh - fourth ring road
2004.01 - 2006.03
- Wared for leasing and finance (one of Investment Dar sub-companies) – Shuwaikh, 4th ring road Documented all customer inquiries and comments thoroughly and quickly.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Execute Sale Transactions of Wared products and services (Automobiles sales & lease, furniture and electrical appliances, marine and land equipment, construction materials, educational program loans).
- Completing the procedures of customer welcoming, collecting and entering customer information on system, approving required documents , initiate customer credit acquisition using the credit information network (ci-net) , requesting credit approval according to the company's credit policy, issuing standing order and ensure the banks approval (checking the stamps) and signing contracts.
- Maintaining Customer Relationship by periodic contacting.
- Marketing and selling Al-Dar Asset Management funds (Adaam) one of Investment Dar sub-companies (real estate funds- securities and investment funds).
Housing Loan Specialist
Kuwait Credit Bank
Alriqqa-Kuwait
2017.10 - Current
- Explained very technical financial information to applicants in easy to understand language.
- Obtained required documents and information and reviewed paperwork to determine feasibility of granting Housing Loans.
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Proactively identified solutions for customers experiencing credit issues.
- Complied with regulatory requirements, including Government Rules of granting housing loans
Education
BBA - Business Administration-Banking & Finance-GPA 3.22
University of Bahrain - Kingdom of Bahrain
Eissa City 1997.09 - 2003.01
High School - Science Education - GPA 4.00
Farea'a Bint Abi Alsalt
Kuwait 1994.09 - 1998.06
Skills
Account acquisition and retention
Timeline
Housing Loan Specialist
Kuwait Credit Bank
2017.10 - Current
Business Acquisition - Retention Specialist
Zain Telecom Company
2007.08 - 2017.09
Property Consultant
Damac Property (Headquarter in UAE)
2006.03 - 2007.06
Sales Executive
Wared (One of Investment Dar sub0companies)
2004.01 - 2006.03
BBA - Business Administration-Banking & Finance-GPA 3.22
University of Bahrain - Kingdom of Bahrain
1997.09 - 2003.01
High School - Science Education - GPA 4.00
Farea'a Bint Abi Alsalt
1994.09 - 1998.06
Similar Profiles
Tasbih Al QudahTasbih Al Qudah
Training Python Programmer at Zain telecom companyTraining Python Programmer at Zain telecom company
Waad ElaminWaad Elamin
Outbound Call Center Agent at Zain Telecom CompanyOutbound Call Center Agent at Zain Telecom Company
Abdulaziz AlmarriAbdulaziz Almarri
Automotive & Heavy Equipment Mechanical Engineer at Zeppeline Limited CompanyAutomotive & Heavy Equipment Mechanical Engineer at Zeppeline Limited Company