Alfadhl A. Taqi
Al 'Adan,MU
Summary
Highly skilled Mechanical Engineer and Researcher with expertise in Microsoft Office programs, graphic design software, video production tools, and computer-aided design applications such as AutoCAD and SOLIDWORKS. Proficient in technical reporting, project management, and microcontroller coding projects, alongside certified knowledge in PVsyst Solar Power Plant Software.. Adept at customer care, complaint handling, persuasive communication, and delivering exceptional aftersales service. Career goals include leveraging technical proficiency and management skills to drive innovation and efficiency within dynamic industries.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Computer Maintenance Worker
Temple Computers
HAwally, Hawalli
2011.01 - 2011.05
- Computer hardware assembly, rebuild, troubleshooting and performance update.
- Preparing new computers for companies, hospitals and universities.
- Computer software installation and maintenance.
- Windows installation and file backup.
Service Advisor
Ford AL Ghanim
2019.01
- Certified in 5 course from Ford Academy
- Customers Satisfactions Achieved
- Managing 20 Job cards Daily.
- Achieving 1200 KD Labor/ Month
Maintenance Engineer
Government Public Authority of Youth
2019.01 - 2023.09
- Development of Swimming Pools and HVAC of the Youth Centers.
- Projects: Youth Valley and 1000 RT HVAC Replacement and Redesign Project including Swimming Pool HVAC and Office Buildings of Youth Centers.
- Facility management of 14 facilities throughout Kuwait.
Service Advisor
Mercedes Benz AlMulla Automobiles Co.
2023.09 - Current
- Assisted customers in understanding service options and managing appointments.
- Evaluated customer concerns and communicated findings to technical staff effectively.
- Provided detailed explanations of service processes and pricing to customers.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Maintained service area cleanliness and organization to support operational efficiency.
- Built rapport with customers, enhancing long-term relationships.
- Kept abreast of latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Tested cars to determine accuracy of repairs.
Education
Bachelor's degree - Mechanical engineering
Kuwait University
Kuwait 2017.01 - 2018.01
Professional service advisor certificates - Autumotive Consultancy
Ford Motor Company United States
Kuwait 2018.01 - 2018.01
PV Solar Power Plant Design Certification - Solar Power Systems
Solar Power Services (SPS) – GmbH
Kuwait 2019.01 - 2019.01
Technical Automotive Consultant Diploma - Autumotive consultancy
Kuwait Automotive Academy
Kuwait 2022.10 - 2023.06
Certified Mercedes Benz Service Advisor - Automotive Customer Care and Consultancy
Mercedes Benz Global Training
Mutliple 2023.10 - 2025.10
Skills
- Certified PVsyst Solar Power Plant Software User
- Project budgeting
- Repairs scheduling, Vehicle maintenance expertise
- Researching skills , ( Co Author Publish )
- Customer care, People Management ,Persuasive speaking
- Technical reporting
- Efficient time management
- Mechanical simulation tools
- Expertise in Autocad
- Photoshop
- HVAC systems familiarity
- Heat transfer systems knowledge
- Energy management knowledge
- Leadership and supervision
- Mechanical designing
- Microsoft Excel
Certification
- Certificate of Completion: Professional Service Advisor 12 Key Elements, Course Code 8100ETEST, 2018-05-02
- Certificate of Completion: Your Role in a Successful Dealership, Course Code 3342ETEST, 2018-05-02
- Certificate of Completion: Talking with Confidence about How a Vehicle Works, Course Code 3353ETEST, 2018-05-02
- Certificate of Achievement: Service Excellence: Managing the Customer, 3731W, 2018-04-16
- Certificate of Achievement: Service Excellence: Shops Management by Measurement, 3736W, 2018-04-17
LANGUAGES
Fluent in Arabic, English and Persian (Reading, talking and writing).
Beginner in Japanese and Spanish.
Timeline
Certified Mercedes Benz Service Advisor - Automotive Customer Care and Consultancy
Mercedes Benz Global Training
2023.10 - 2025.10
Service Advisor
Mercedes Benz AlMulla Automobiles Co.
2023.09 - Current
Technical Automotive Consultant Diploma - Autumotive consultancy
Kuwait Automotive Academy
2022.10 - 2023.06
PV Solar Power Plant Design Certification - Solar Power Systems
Solar Power Services (SPS) – GmbH
2019.01 - 2019.01
Service Advisor
Ford AL Ghanim
2019.01
Maintenance Engineer
Government Public Authority of Youth
2019.01 - 2023.09
Professional service advisor certificates - Autumotive Consultancy
Ford Motor Company United States
2018.01 - 2018.01
Bachelor's degree - Mechanical engineering
Kuwait University
2017.01 - 2018.01
Computer Maintenance Worker
Temple Computers
2011.01 - 2011.05