Summary
Overview
Work History
Education
Skills
Languages
Training
Achivement
Timeline
Generic
ALI ALSALMAN

ALI ALSALMAN

Mansouriah Block 1 ST 13 H1

Summary

Experienced hard worker and creative on Customer care, Sales, Marketing and Operations.

ready to manage, lead, use my creativity to develop and solve problems on my new career.

like to learn more and more and never stop learning as life is experience.

Overview

21
21
years of professional experience

Work History

General Manager

Seventy Eight Co
01.2015 - Current
  • Applied all my previous knowledge and skills gathered from 10 years of working in different departments at Zain to build my own business from scratch, all my experiences in customer care, sales, marketing, and operations was necessary to start and continue my business.

Call Center, Credit and Collection, Operation.

ZAIN
05.2004 - 01.2015
  • Best experiences and courses I got during my career at Zain
  • I learnt a lot by dealing with customers in the call centre, collecting bad debts on credit & collection department, being one of the first employees that worked on Outbound Unit when established in 2007, and now being one of the most important sales channels on Zain and finally working on Operation at the outbound unit.

Call Centre Agent

OOREDOO
09.2003 - 05.2004
  • Learned the first steps of customer care and customer satisfaction.

Education

Bachelor - English Education

Kuwait University
07-2003

Skills

  • Management and leadership
  • Decision making
  • Creativity
  • problem solving
  • Time management
  • Hard worker
  • Marketing& sales
  • Operation
  • communication

Languages

Arabic
Native or Bilingual
English
Full Professional

Training

  • Tomorrow's Leaders
  • Analytical Thinking
  • Successful Planning, Organizing, and Control
  • Negotiation and Telemarketing Skills
  • The Power of One
  • Self-Building through Organization
  • Preparing For Success
  • Telemarketing & Teleselling Excellence
  • Customer Experience Management Program

Achivement

  • Smarter 8 project .
  • Image system development .
  • Own Business from scratch .

Timeline

General Manager

Seventy Eight Co
01.2015 - Current

Call Center, Credit and Collection, Operation.

ZAIN
05.2004 - 01.2015

Call Centre Agent

OOREDOO
09.2003 - 05.2004

Bachelor - English Education

Kuwait University

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ALI ALSALMAN