Ali Al Timimi
Operations Manager
Nationality: British
Summary
Dynamic Operations Manager with a proven track record at Fortis Security Services, excelling in performance monitoring and problem-solving. Led process improvements that significantly enhanced operational efficiency. Capable of managing teams and fostering customer service excellence, ensuring compliance with regulations while driving high quality service delivery.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Operations Manager
Fortis Security Services
04.2024 - 04.2025
- Led daily operations across multiple security sites, ensuring compliance with the company standards and UK regulations.
- Managed a team of supervisors and officers, overseeing scheduling, performance monitoring, and resource allocation.
- Implemented process improvements that enhanced operational and cost efficiency.
- Reviewed contracts, KPIs, and service reports to ensure high quality services.
- Coordinated with senior management on strategic planning, budgeting, and performance reporting.
- Led training and onboarding programs that improved service standards.
Operations Supervisor
Fortis Security Services
04.2023 - 04.2024
- Supervised daily security operations, ensuring service quality, compliance and smooth coordination between teams.
- Led a team of security officers, monitored attendance, and ensured proper shift coverage across multiple sites.
- Supported audits, inspections, and incident investigations.
- Acted as first point of escalation for operational issues, resolving problems quickly to maintain services continuity.
- Assisted management in preparing performance reports, tracking KPIs, and identifying areas for improvements.
- Communicated with clients to address concerns and implement service adjustments promptly.
Operations Supervisor
Al-Salam Hospital
07.2020 - 02.2023
- Ensured operational flow and internal communication.
- Developed service protocols and led team performance.
- Coordinated between different departments to resolve operational issues.
Operations Supervisor
Ooredoo Telecom
01.2017 - 06.2020
- Supervised technical support and service teams.
- Conducted performance evaluations and initiated process changes.
Team Leader
Fastelco Telecom
02.2015 - 01.2017
- Managed VIP client accounts and handled executive escalations.
- Conducted performance evaluations and initiated process changes.
Shift Officer
KEMS Telecom
04.2012 - 02.2015
- Maintained reports and resolved customer issues.
- Ensured service KPIs.
Education
Bachelor of Science - Business Administration & Marketing
University of Nottingham
United Kingdom 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Timeline
Operations Manager
Fortis Security Services
04.2024 - 04.2025
Operations Supervisor
Fortis Security Services
04.2023 - 04.2024
Operations Supervisor
Al-Salam Hospital
07.2020 - 02.2023
Operations Supervisor
Ooredoo Telecom
01.2017 - 06.2020
Team Leader
Fastelco Telecom
02.2015 - 01.2017
Shift Officer
KEMS Telecom
04.2012 - 02.2015
Bachelor of Science - Business Administration & Marketing
University of Nottingham
04.2001 -
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