Sports
Ali Chahine
Hospitality & Management
Summary
Dynamic professional with extensive experience in customer service and office management. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in client relations with a proven track record of building loyal clientele and managing teams effectively.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Receptionist
Images Diagnostic Center
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Store Manager
Foodigo Supermarket
01.2023 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a safe environment for customers and employees.
- Managed 20 store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Receptionist
Kanaan Hotel
01.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Restaurant Supervisor
Lakkis Restaurant
01.2021 - 12.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Education
Bachelor in Business Administration - Hospitality And Tourism
Lebanese International University
Lebanon 04.2001 -
Skills
Telephone & Scheduling skills
Office & File Management
Customer/Client relations
Certification
Hospitality Training Program
Interests
Modelling
Timeline
Receptionist
Images Diagnostic Center
11.2023 - Current
Hospitality Training Program
08-2023
Store Manager
Foodigo Supermarket
01.2023 - 10.2023
Receptionist
Kanaan Hotel
01.2022 - 09.2022
Restaurant Supervisor
Lakkis Restaurant
01.2021 - 12.2021
Bachelor in Business Administration - Hospitality And Tourism
Lebanese International University
04.2001 -
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