Summary
Overview
Work History
Education
Skills
Certification
PERSONAL INFORMATION
Timeline
Generic
ALI ZULFAKAR

ALI ZULFAKAR

Hawally

Summary

Experienced Logistics and Operations Leader with over 15 years of progressive responsibility in managing large-scale logistics, fleet, and warehousing operations across leading companies in Kuwait. Proven expertise in 3PL coordination, delivery optimization, staff transport, and strategic project leadership. Adept at driving operational efficiency, cost reduction, and customer satisfaction. Fluent in English and Arabic.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Logistics Manager

KITOPI
12.2021 - 05.2025
  • Led logistics operations across Middle Mile, Last Mile, Staff transport, and aggregator channels.
  • Designed and implemented a streamlined recruitment pipeline for onboarding 3PL riders, improving hiring speed by 30%.
  • Led recruitment drives across multiple locations, hiring 50+ riders monthly through partnerships with 3PL vendors.
  • Tracked and analyzed monthly order volumes across delivery zones to monitor performance and optimize driver utilization.
  • Developed zone-based rider deployment strategies to align rider count with order density, reducing idle time and improving delivery efficiency.
  • Activated “Busy Mode” and “Panic Mode” protocols during peak operational hours, ensuring optimal resource allocation and SLA adherence.
  • Implemented a real-time rider assignment matrix, shifting resources between zones based on live order flow and vendor support needs.
  • Reduced service gaps and delivery delays by preemptively increasing rider coverage in high-shrinkage or underperforming areas.
  • Enhanced operational responsiveness by leveraging dynamic zone mapping and live dashboard monitoring to redistribute riders.
  • Collaborated with 3PL vendors to ensure surge readiness, improving rider availability during lunch/dinner rushes and weekends.
  • Designed and implemented a leave and vacation tracking system, ensuring compliance with labor laws and avoiding scheduling conflicts.
  • Coordinated with HR and Finance teams to process monthly rider payroll, verifying overtime, absence deductions, and incentives.
  • Conducted end-to-end onboarding including documentation, induction training, safety briefing, and app usage tutorials.
  • Collaborated with HR and legal teams to ensure compliance with local labor laws and rider contracts (Article 18, etc.).
  • Developed and standardized performance metrics (UTR, CPO, delivery success rate) for evaluating rider productivity.
  • Introduced digital attendance and shift scheduling tools, reducing no-show rates and improving operational efficiency.
  • Implemented reward and penalty structures to improve rider reliability and customer satisfaction.
  • Led monthly rider feedback sessions to address grievances, reduce turnover, and enhance performance.
  • Reduced delays and cost via dynamic route planning and performance reviews.
  • Managed large-scale events logistics, delivery scheduling, and equipment maintenance.
  • Improved SK area integration with delivery partners via strategic area mapping.

Rider Operations Manager

Talabat (Delivery Hero)
02.2020 - 11.2021
  • Managed end-to-end operations for over 240 outsourced 3PL riders, including contracts, onboarding, and performance evaluations.
  • Supervised daily rider allocation, shift scheduling, and area assignments based on demand flow and operational zones.
  • Monitored rider KPIs (UTR, CPO), driving significant improvements in unit cost efficiency and delivery accuracy.
  • Coordinated with restaurant partners to streamline order dispatch processes, ensuring minimal delays and improved rider throughput.
  • Handled customer escalations, investigated service complaints, and implemented service recovery protocols.
  • Led the Q&C field operations team, assigning site visit duties and ensuring rider performance and compliance.
  • Conducted driver background checks, safety briefings, and training sessions to maintain high operational standards.
  • Maintained system accuracy by updating restaurant location pinpoints and handling special delivery cases.
  • Compiled daily 3PL performance reports, highlighting contractor efficiency, attendance, and KPI trends.
  • Ensured full adherence to health and safety regulations across all operations.

Senior Operations Team Lead

CARRIAGE Logistics
10.2017 - 02.2020
  • Directed operations for Kuwait’s leading food delivery network, overseeing rider dispatch, fleet tracking, and zone management.
  • Generated and maintained detailed KPI dashboards to monitor operational performance, fleet usage, and cost metrics.
  • Reduced delivery costs by improving route efficiency and aligning rider deployment with peak demand zones.
  • Oversaw vehicle licensing, registration, branding and compliance with Kuwait’s Ministry of Interior regulations.
  • Managed preventive maintenance and weekly repair schedules to ensure fleet safety and availability.
  • Conducted periodic audits of fleet usage, maintenance records, and cost reports to identify areas for savings.
  • Led investigations into operational failures and customer complaints to drive continuous improvement.
  • Oversaw documentation of fleet repair history, fuel costs, and coordinated replacements when necessary.
  • Supervised daily logistics execution through mobile applications, ensuring real-time order tracking and SLA compliance.
  • Conducted driver assessments and background screenings to ensure fleet integrity and safety compliance.

Fleet & Facilities Senior Supervisor

ITT, Exelis, Vectrus
02.2011 - 09.2017
  • Managed 242-vehicle fleet, housing for 400+ staff, and 22 technical personnel.
  • Oversaw multi-country logistics projects across the Gulf and Central Asia.
  • Implemented preventive maintenance systems and vendor contract reviews.

Administrative Specialist

KBR Services
04.2005 - 11.2010
  • Coordinated logistics reports, documentation, and requisitions.
  • Supported high-level administrative functions and database management.

Translator – MCT Movement Control Team

KBR Services
04.2004 - 04.2005
  • Facilitated U.S. military logistics coordination and tracked convoy reports.

Project Supervisor

American General Trading Co.
03.2001 - 10.2003
  • Managed inventory, safety briefings, and warehouse operations for USMC.

Education

BBA - Business Administration

American International College
01.2002

DBA - Business Administration

Punjab Board of Technical Education
01.1999

Matriculation (SSC) - undefined

Board of Intermediate and Secondary Education
01.1996

Skills

  • Fleet & Transportation Management
  • Logistics Strategy & Optimization
  • 3PL & Aggregator Management
  • Staff & Performance Supervision
  • Cost Reduction & Vendor Negotiation
  • MS Office, Maximo, Photoshop, CorelDraw
  • Data Analysis & KPI Reporting
  • Facility & Asset Management

Certification

  • Certified in Computer Sciences
  • Advanced skills in MS Office Suite
  • Experienced with Photoshop, CorelDraw
  • Hands-on with Maximo and database tools

PERSONAL INFORMATION

Languages: English, Arabic
Bilingual or Proficient (C2)

Timeline

Logistics Manager

KITOPI
12.2021 - 05.2025

Rider Operations Manager

Talabat (Delivery Hero)
02.2020 - 11.2021

Senior Operations Team Lead

CARRIAGE Logistics
10.2017 - 02.2020

Fleet & Facilities Senior Supervisor

ITT, Exelis, Vectrus
02.2011 - 09.2017

Administrative Specialist

KBR Services
04.2005 - 11.2010

Translator – MCT Movement Control Team

KBR Services
04.2004 - 04.2005

Project Supervisor

American General Trading Co.
03.2001 - 10.2003

DBA - Business Administration

Punjab Board of Technical Education

Matriculation (SSC) - undefined

Board of Intermediate and Secondary Education

BBA - Business Administration

American International College

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