Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Passport
Generic

AMAAN SHAIKH

Jleeb Al Shuwaikh

Summary

Skilled Desktop support with experience in providing comprehensive technical support end-users. Strengths lie in troubleshooting hardware, software, and networking issues. Flexible Network Engineer with exceptional insight when troubleshooting routers, switches and firewalls, Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Engineer

The Convention Center & Royal Suites Hotel Kuwait
02.2025 - Current
  • Conducted regular network monitoring and troubleshooting to identify and resolve connectivity issues.
  • Collaborated with cross-functional teams to integrate new technologies into existing infrastructure.
  • Developed documentation for network configurations and standard operating procedures for team reference.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.

Assistant Network Engineer

SDI Tech services India PVT LTD
04.2022 - 10.2024
  • Installed and configured network hardware such as switches, routers, firewalls, access points and wireless controllers.
  • Provided technical support to end users in troubleshooting network related issues.
  • Monitored and maintained system performance using various monitoring tools.
  • Tested new technologies before deploying them into production environment.
  • Monitored system performance to promote network speed, availability and reliability.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Maintained inventory of all equipment, software licenses and warranties.

Education

Bachelor of Science - Information Technology

Sree Narayana Guru College
05.2021

Skills

  • Network troubleshooting
  • Hardware installation
  • Technical support
  • Asset management
  • User support
  • Remote desktop support
  • Active directory
  • Desktop support

Certification

Cisco Certified Network Associate - (CCNA)

Languages

Hindi
English
Marathi
Tamil

Timeline

IT Support Engineer

The Convention Center & Royal Suites Hotel Kuwait
02.2025 - Current

Assistant Network Engineer

SDI Tech services India PVT LTD
04.2022 - 10.2024

Bachelor of Science - Information Technology

Sree Narayana Guru College

Passport

ID Number: V9809295

Nationality: Indian

Article 18 visa with transferable.

AMAAN SHAIKH