Hi, I’m
Amal Gouda
Sales Development Representative
Salmiya
Summary
Energetic professional seeking a challenging position in a fast-paced environment with a recognized leader where I can use experience, time and skills to be a successful part of a functional team.
Overview
8
years of professional experience
16
years of post-secondary education
2
Languages
Work History
Deliveroo ROOFOODS LTD.
Sales Development Representative
04.2022 - Current
Job overview
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Directed customer leads to connections department for further assistance.
- Utilized Leads on Salesforce to manage sensitive client information and update existing and new client profiles.
- Increased customer base and gross profit through effective lead generation.
- seek new business opportunities by contacting and developing relationships with potential customers
- Maintaining and growing existing leads.
- Conducting customer surveys and developing sales strategies.
- Providing prompt and responses to all customers
- Promoting the company products and services
Louis Vuitton (Luxury Goods & Jewellery)
Client Advisor
08.2021 - 04.2022
Job overview
- Proactively communicate with clients, ensuring the LV Experience uniquely tailored and personalized customer service.
- Deliver an uncompromising luxurious experience, maintaining efficiency in a fast-paced environment.
- Act as LV brand ambassador, representing the elegance of LV iconic brand and influence my clients with timeless style.
- Using knowledge of LV products, engage with clients using storytelling.
- Enhance client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc.)
- Combine styling knowledge with the ability to mix-and-match.
- Effectively use cross and upselling techniques to maximize sales opportunities.
- Collect meaningful customer information throughout the client journey to feed into the CRM system.
- Handling products effectively, manage transactions, payment processes and general store administration.
- Maintain visual merchandising standards in line with guidelines.
Burberry (Fashion & Luxury Goods)
Sales Associate
06.2021 - 08.2021
Job overview
- Develop a personalized shopping experience for all customers through providing individual attention along with prevailing knowledge of products and trends.
- Develop and maintain professional relations and trust with all customers.
- Maintain flexibility, patience, honesty and effective communication skills.
- Provide exceptional advice in style, trends, outfitting and product information related to company and customer sense of fashion.
- Maintain zones cleanliness and organization of the stock.
- Prepare plus maximize client base through concentrating strategic selling techniques along with communicating proactively with customers.
- Operate cash and card payments through system and process payments.
- Ensure high levels of customers satisfaction through excellent service.
- Propose innovative ideas to increase market share.
- Deal with all issues that arise from customers (complaints, grievances etc.) and deliver customer service excellency.
Jazeera Airways
Flight Attendant (Cabin Crew Department)
05.2019 - 06.2021
Job overview
- Ensure the passengers safety and escape in an emergency situation.
- Adhere to the safety regulations written in the SEP manual.
- Report malfunctioning of equipment prior to flight.
- Familiar with the laws, regulations and procedures required for the performance of duties.
- Co-operate closely with other crew members and ground staff at all times to ensure that the highest standards of safety and efficiency in the conduct of flight is maintained.
- Conduct perfect Pre-Flight Checks for Emergency equipment’s.
- Maintain and familiarize myself with the documentation and manual provided by Company.
- Checking the availability of enough or sufficient first aid kits and other emergency equipment.
- Conducting J9 Café Sales, Trolley & Retail Sales.
- Taking special care of the kids’ elderly and unwell or physically handicapped people.
- Help passengers with any kind of queries.
- Tackle special problems pertaining to the health of the passengers and emergency situations.
- Able to deal with difficult passengers in a firm, assertive but friendly manner.
- Able to work effectively and efficiently, have high energy and able to cope with shift work.
- Stamina, positive energy and a passion for customer service, work overnight stays and extended hours.
Rizzani De Eccher-OHL-Boodai-Trevi Joint Venture. Jamal Abdul Nasser Street Project.
Junior Accountant
08.2015 - 05.2019
Job overview
- Support the team in preparing the Monthly Estimation for Construction Works to Submit to the Cost Control.
- Calculating and checking payments, amounts and records.
- Checking the PO Qty, Rates & Validity to make sure all payments, are updated According to the latest Revision of its PO.
- Dealing with other Departments for Signatures or any other Work.
- Register Payment Application for Machinery and Subcontractors after reviewing (Estimation, Insurance and Tax Clearance Certificate).
- Sending Monthly Closing Reports for Machinery and Subcontractors to Cost Control.
- Monitoring the performance of Suppliers Contracts (Payment terms,Delivered Items in BOQ, ETC….)
Al-Bayan Bilingual School.
Registrars Assistant
01.2015 - 06.2015
Job overview
- Receiving telephone calls pertinent to registration and providing explanation on registration procedures and school system.
- Welcoming and meeting new parents and answering their inquiries.
- Receiving admission applications and related documents, receiving assessment fees, setting up and processing entry assessment schedules and appointments.
- Preparing assessment files, financial clearance & acceptance letters.
- Setting up new student’s files, organizing registered student’s files and organizing student’s medical records & medical files.
- Receiving deposits and registering new students, handling petty cash.
Education
Cairo UniversityEgypt
B.Com from Accounting
09.2010 - 07.2014
Fajer Al Sabah School.Kuwait
High School Diploma
09.1998 - 07.2010
Skills
VPOS, SAP for retailERP Software (Construction)
MS Office
Google Workspace
Salesforce
Looker & Tam
CRM Software
Teamwork and Collaboration
Multitasking Abilities
Problem-Solving
Active Listening
Flexible and Adaptable
Planning and Coordination
Decision-Making
Critical Thinking
Organization and Time Management
Highly organized
X-Store
Additional Information
- ICDL (International Computer Driving License).
- Time Management and Mini HR.
Other Information
Availability/Notice Period: Negotiable.
Relocation: Negotiable.
Salary Expectation: Negotiable.
Certificates & Reference Contact will be provided upon request.
Timeline
Sales Development Representative
Deliveroo ROOFOODS LTD.
04.2022 - Current
Client Advisor
Louis Vuitton (Luxury Goods & Jewellery)
08.2021 - 04.2022
Sales Associate
Burberry (Fashion & Luxury Goods)
06.2021 - 08.2021
Flight Attendant (Cabin Crew Department)
Jazeera Airways
05.2019 - 06.2021
Junior Accountant
Rizzani De Eccher-OHL-Boodai-Trevi Joint Venture. Jamal Abdul Nasser Street Project.
08.2015 - 05.2019
Registrars Assistant
Al-Bayan Bilingual School.
01.2015 - 06.2015
Cairo University
B.Com from Accounting
09.2010 - 07.2014
Fajer Al Sabah School.
High School Diploma
09.1998 - 07.2010