AMENZE ADEBAYO
Ilorin,Kwara State
Summary
To be part of a team in an organization that offers opportunity for growth and self-expression while providing challenging but rewarding responsibility.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
18
18
years of professional experience
Work History
TSDH (Operations Manager)
Fidelity Bank Plc
01.2021 - Current
- Establishing performance-oriented systems/procedures for execution of Banking Operations
- Ensuring the proper maintenance of various Records & Registers as stipulated by Internal and External Authorities.
- Facilitating process improvement initiatives and ensuring maximum efficiency in various operations.
- Evaluating banking processes & procedures to locate & alleviate possible bottlenecks/frauds
- Managing the preparation & submission of returns & reports to controlling office in line with statutory norms.
- Coordinating with Statutory/Internal Auditor & ensuring that accounts are in order
- Framing result-oriented business generation plans & policies for attainment of pre-designated profitability/revenue estimates
- Concentrate on targeted institutional accounts and individual clients for ameliorating business turnover levels in comparison with competitors.
- Optimizing customer service levels through delivery of outstanding services
Cash Officer
Fidelity Bank
01.2016 - 01.2019
- Vault Management.
- ATM Management/Custodian.
- Balancing and Reconciliation of ATM.
- Supervision of all Cash and Teller transactions.
- Rendition of Daily, Weekly and Monthly reports.
- Relief office to the TSDH (i.e. Operation Manager)
- Initiate/Management of Branch’s Daily Expenses and Procurement
- Recommend and implement improvement to current cash management processes
- Ensure compliance with internal controls, policies and procedure in a day to day conduct and supervision of cash management activities
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
- Strengthened internal controls by adhering to company policies and regulatory guidelines during cash handling activities.
Customer Service Officer
Fidelity Bank
01.2008 - 01.2015
- Providing exceptional customer service Assist with organizing customer service operational workflow
- Develop and maintain extensive knowledge of all bank products and services
- Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Education
Bachelor of Science - Accounting
Ambrose Alli University
2006
M.Sc - Business Administration
National Open University
Ilorin05.2019
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Team leadership
Operational efficiency
References
Available on request
Timeline
TSDH (Operations Manager)
Fidelity Bank Plc
01.2021 - Current
Cash Officer
Fidelity Bank
01.2016 - 01.2019
Customer Service Officer
Fidelity Bank
01.2008 - 01.2015
Bachelor of Science - Accounting
Ambrose Alli University
M.Sc - Business Administration
National Open University
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