AMIT KUMAR
Gurgaon,India
Summary
Accomplished professional with expertise in P&L management, training, sales and marketing, team building and leadership. Demonstrated proficiency in problem-solving, strategy development, forecasting, collaboration, budgeting, operations, and pre-openings. Adept at driving business growth through strategic initiatives and effective leadership. Committed to fostering a collaborative work environment while achieving organisational goals.
Offering strong leadership abilities and knack for team development. Knowledgeable about business operations, customer service, and achieving sales targets. Skilled in communication, problem-solving, and time management. Ready to use and develop leadership, strategic planning, and customer relationship skills in Area Manager role.
Overview
12
12
years of professional experience
Work History
Area Manager
SOCIALEATS HOSPITALITY GROUP
Kuwait city, Kuwait
01.2024 - Current
- Adopted sustainable practices within the organization enhancing corporate social responsibility image.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Analysed sales data regularly for informed decision-making processes.
- Trained members of the team for improved overall productivity.
- Led multiple teams across different areas, fostering collaboration and communication.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Managed inventory and reduced shrinkage by [Number]% through detailed monitoring of daily operations and stock.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Established strong relationships with key stakeholders to enhance business growth.
Area Manager
Movenpick & Street café
12.2021 - 03.2025
- Company Overview: Skyline International Tourism and Hospitality Ltd Africa 2021
- Handling stores in multiple locations in Nigeria in three different cities (Abuja, Port Harcourt, and Kano)
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Increased profit by streamlining operations
- Analyzed and reported key performance metrics to senior management
- Led hiring, onboarding, and training of new hires to fulfill business requirements
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Directed initiatives to improve the work environment, company culture, or overall business strategy
- Developed and maintained relationships with external vendors and suppliers
- Developed and implemented strategies to maximize customer satisfaction
- Managed purchasing, sales, marketing and customer account operations efficiently
- Develop, implement, and maintain quality assurance protocols
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
- Actively pursue strategic and operational objectives
- Ensure operational activities remain on time and within a defined budget
- Track staffing requirements, hiring new employees as needed
- Oversee accounts payable and accounts receivable departments
- Assisted in recruiting, hiring and training of team members
- Trained new employees on proper protocols and customer service standards
- Skyline International Tourism and Hospitality Ltd Africa 2021
Operations Manager
Compassionate Choice Pvt. Ltd
Gurgaon
11.2020 - 12.2021
- Company Overview: Gurgaon
- Handling FMCG and ice creams QSR
- Smooth running of operational procedures in the stores
- Overall responsibility of the store
- Staff management (training & development of people)
- Ensures maintenance of equipment, facility, and grounds through the use of a preventive maintenance program
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Interacted well with customers to build connections and nurture relationships
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Trained new customer service agents on policies and procedures to support favorable customer experiences
- Analyzed and reported key performance metrics to senior management
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Gurgaon
Area Manager
QSR, Movenpick Swiss Nestle, Nectar Hospitality Pvt Ltd
Delhi
01.2017 - 09.2020
- Company Overview: Delhi
- Controls day-to-day operations by scheduling manpower, ordering food and supplies, and developing the team members
- Training new hires and existing crew members, motivating individuals
- Inventory maintenance and ordering
- Responsible for managing a team of 42 crew members
- Generated new sales leads to achieve and exceed monthly sales goals
- Attended monthly sales meetings and quarterly sales training
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Delhi
Restaurant Manager
Peppers Club & Restaurant
Gurgaon
04.2016 - 01.2017
- Company Overview: Bristol Hotel Gurgaon
- Maintain overall shift
- Customer service
- Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews
- Training and developing crew members
- Assist in menu planning and preparation
- Relationships with customers
- Maintain brand stranded
- Set clear team goals delegated tasks and set deadlines
- Discovered training needs and provided coaching
- Managed inventories and stock and kept detailed records of inventory use and sales
- Developed strategies to promote team member adherence to company regulations and performance goals
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Met existing customers to review current services and expand sales opportunities
- Bristol Hotel Gurgaon
Guest Relationship Manager
CHOKOLA
Gurgaon
10.2014 - 02.2016
- Company Overview: French Bakery Pvt Ltd Gurgaon
- Customer service
- Maintain overall shift
- Build relationships with customers
- Maintain brand stranded
- Professional journey in Cosmic Kitchen Pvt Ltd, Chokola Luxury chocolate boutique)
- Proved successful working within tight deadlines and a fast-paced environment
- Proven ability to learn quickly and adapt to new situations
- Assisted with day-to-day operations, working efficiently and productively
- French Bakery Pvt Ltd Gurgaon
Shift Manager
Mocha Art house
Delhi
08.2013 - 09.2014
- Company Overview: Impresario Pvt
- Ltd
- Kept employees operating productively and working on tasks to meet business and customer needs
- Trained and mentored new employees to maximize team performance
- Coached crew members to optimize performance and motivate them toward more efficient work
- Cooperated with coworkers to improve customer experience and manage storefront
- Impresario Pvt
- Ltd
Education
Bachelor of Art -
Mumbai University
Diploma in Hotel Management - undefined
Culinary College of Dehradun
Skills
- P&L Management
- Training
- Sales and Marketing
- Team Building and leadership
- Leadership
- Problem-solving
- Strategy
- Forecasting
- Collaboration
- Budget
- Operations
- Pre Openings
Languages
English
Hindi
Personal Information
- Father's Name: Mr. Sharwan Kumar
- Date of birth: 01/20/99
- Nationality: India
- Marital status: Married
Timeline
Area Manager
SOCIALEATS HOSPITALITY GROUP
01.2024 - Current
Area Manager
Movenpick & Street café
12.2021 - 03.2025
Operations Manager
Compassionate Choice Pvt. Ltd
11.2020 - 12.2021
Area Manager
QSR, Movenpick Swiss Nestle, Nectar Hospitality Pvt Ltd
01.2017 - 09.2020
Restaurant Manager
Peppers Club & Restaurant
04.2016 - 01.2017
Guest Relationship Manager
CHOKOLA
10.2014 - 02.2016
Shift Manager
Mocha Art house
08.2013 - 09.2014
Diploma in Hotel Management - undefined
Culinary College of Dehradun
Bachelor of Art -
Mumbai University
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