Ammar Zeno
Head Of Ecommerce
Summary
Looking for new senior level challenge .
Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Well-versed in building positive relationships with customers and other stakeholders.
Strong requirements gathering, scope development and inventory coordination abilities.
Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Goal-oriented manager with distinguished experience in digital industries and proven leadership abilities.
Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Committed to streamlining procedures while optimizing employee talent.
Performance-oriented Sales Leader offering exceptional
Records of achievements over 10-year career.
Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Diligent in building and retaining accounts by providing support and attentive service.
Expertise in marketing strategies, product promotion and merchandising to achieve market penetration.
Successful record of expanding network connections through persuasive brand imaging.
Forward-thinking team leader skilled at operating departments efficiently to meet goals.
Successful background matching employees with roles for maximum performance.
Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Head of Ecommerce
Carrefour
03.2020 - Current
- Greatest achievement to move online business to profitable business in 2 years and keep growing top and bottom lines with positive EBITDA.
- Double digit market share and company probability.
- Reached 4 digit daily number of orders.
- apply omnichannel structure.
- double customer base and double customers retention.
- strong leadership skills by managing projects from start to finish.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Create strategic plans to grow online business.
- Define best online assortment with pricing policy based on market survey and customer demand.
- implement omnichannel structure by implementing new services to online customers managing all operation excellence aspects in fulfillment KPI's and process implementation ( Pick rate , productivity, OTH, OTD, item mapping, quality, food safety, incomplete orders, OOS , Substitution) with daily follow up in stock rotation
- Control FF and LM operation from order preparation process to customer door step.
- picking policy , packing policy , delivery policy .food hygiene workflow and process.
- OSM stock control.
- Manage all partnerships and online new projects.
- Increase Market share and digital profitability.
- Digital P&L management.
- Analysis customer purchase history and determine segmented deals.
- managing all digital marketing KPI's (spend, Sessions, CAC, CPO, CVR, clicks, CTR , Open rate , GMV , ROI , new customers, AOV , customer retention) and all banners performance. CRM (Emails and notification) , onsite managements, customer re-activation.
- grow customer base using SEO, SEM & all social media channels.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems
- Identified issues, analyses information and provided solutions to problems.
- Acted as team leader in group projects, delegating tasks and providing feedback
- Developed strong organizational and communication skills through coursework and national activities.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated leadership skills in managing projects from concept to completion
Country IT Manager
Carrefour Kuwait
07.2017 - 02.2020
- Greatest achievement launched free WIFI project, queue busting, valet trolley, web CSI which helped to increase sales 5-10%
- Lead system migration for Giant systems to carrefour system following agreed plans that shared with MACKINZY team.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Managing all IT aspects Software and hardware , systems, Scales, Network, Cash counters.
- Lead IT during Giant Hypermarkets acquisition2017 until Q2 2018 with all aspects related.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Coordinated technical training and personal development classes for staff members.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, 3PL's and contractors to secure products and services.
- Guided organizational technology strategy and roadmaps.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Implemented and maintained technology and software budget.
- Analyse network security and current infrastructure, assessing areas in need of improvement.
- Guided organizational technology strategy and roadmaps
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Coordinated IT operations activities to deliver smooth flow of daily business needs
IT Manager
Carrefour Kuwait
06.2011 - 07.2017
- Biggest achievement during this period was re-modelling of al main networks, computers and scales for better customer experience. although, to automate heat map sales areas in store.
- Managed All countries assets network and system performance, conducting troubleshooting, security patching, and maintenance to grantee smooth operations.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Social media management posting, strategy and planning.
- In-Charge for marketing department in activities, leaflets management and budgeting.
IT Manager
Carrefour Qatar
03.2009 - 05.2011
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated technical training and personal development classes for staff members.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Implemented and maintained technology and software budget.
Implementation Engineer
Isn't
01.2008 - 02.2009
- Worked with technical staff on system audit to execute implementations on time and within functional parameters.
- Assisted clients with monitoring all software implementation lifecycles.
- Identified technical issues and initiated errors processes to keep projects on track.
- Loaded baseline security data to client databases.
- Inspected changes before client performed user acceptance testing.
- Performed various tests on processes and prepared documents.
- Coordinated engineering team for projects in commercial and industrial development.
- Established and conducted quality control programs to verify construction projects met required quality standards.
- Presented project information and status updates to customers and fielded concerns.
Education
Bachelor of Science - Computer Information System
Ajman University of Science And Technology
UAE - Abu Dhabi 04.2001 -
Skills
Risk mitigation planning
Timeline
Head of Ecommerce
Carrefour
03.2020 - Current
Country IT Manager
Carrefour Kuwait
07.2017 - 02.2020
IT Manager
Carrefour Kuwait
06.2011 - 07.2017
IT Manager
Carrefour Qatar
03.2009 - 05.2011
Implementation Engineer
Isn't
01.2008 - 02.2009
Bachelor of Science - Computer Information System
Ajman University of Science And Technology
04.2001 -
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