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Amr Ahmed Darwish Heiba
Senior Business Development Manager
Kuwait City
Summary
Accomplished leader with a robust 20-year track record in the oil & gas sector, spanning both government and private sectors. Proficient in operations, business development, strategic planning, performance management, engineering, and qualifications. Managed projects totaling 50 million dollars at ACME Group for the past 6 years, showcasing exceptional performance and contributing significantly to company growth. Skilled in identifying and seizing new business prospects, utilizing strategic planning and market analysis to drive growth and profitability. Adept at fostering lasting client relationships, effective negotiation, and building strategic partnerships while demonstrating adaptability in dynamic environments. Specialized in converting sales leads, managing multiple accounts, forecasting, project management, and strategic planning with strong communication skills. Diligent in monitoring trends and leveraging emerging opportunities for success.
Overview
23
23
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Business Development Manager
Global Clearinghouse Systems
Shuwaikh Free Trade Zone, Kuwait
08.2021 - Current
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Delivered presentations at conferences and trade shows, showcasing services and generating leads.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Responsible for Bulk Stevedoring Services Project Business Leads and Commercial Aspects
- Responsible for all Pre-Qualifications and Tendering Works associated with GCS filed of business
- Responsible for Sustainability Reporting in the Company by cooperating with all concerned Departments
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
- Spearheaded the expansion into new markets by conducting in-depth analyses of competitor landscapes.
- Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
- Negotiated contracts with vendors and suppliers, resulting in cost savings for the company.
- Optimized the sales funnel through data-driven insights, streamlining processes for improved efficiency.
- Aligned sales objectives with corporate goals by creating strategic plans that balanced short-term wins with long-term sustainability.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Operations Sr. Manager (DCEO – Operations)
ACME Group
Ash Shu`aybah, Al Aḩmadī
03.2020 - 08.2021
- Company Overview: A Subsidiary of Beyout Investment Group Holding
- Leading the operations of multiple projects estimated at more than KD50 millions composed of direct K-companies’ projects and major subcontracts in the O&G with major EPCs locally and internationally.
- Project scopes include Mechanical, Instrumentation, civil works, manpower supply and others.
- Besides my operations leadership duties, I lead the business strategy planning across ACME group that consists of ACME International GTC & Kuwait Building House.
- Ensure all Projects are carried on in an appropriate Time, Quality and cost-effective way.
- Improve operational management systems, processes and best practices.
- Purchase materials, plan inventory and oversee Projects Warehouse efficiency.
- Comply with all Projects’ International and Client Standards to maintain our Work Quality as per Client’s requirements.
- Formulate strategic and operational objectives for all Operations Department & Subordinates.
- Examine financial data and use them to improve profitability for all Company’s Projects.
- Manage budgets and forecasts.
- Perform quality controls and monitor production KPIs by preparing Daily/Weekly/Monthly Progress Reports.
- Recruit, train and supervise staff and participate in Promotion committees.
- Find ways to increase quality of customer service & sustain Customers Relationships.
- Price all Company’s participated Tenders issued under K-Companies umbrella in Kuwait.
- A Subsidiary of Beyout Investment Group Holding
Business Planning & Operations Manager
ACME Group
Ash Shu`aybah, Al Aḩmadī
11.2015 - 03.2020
- Company Overview: A Subsidiary of Beyout Investment Group Holding
- Managing operations of the current projects and onboarding new projects and clients in the culture and our operational business delivery model, while setting up the company’s business plan in acquiring key Qualifications and registrations, to enable it from widening business scopes and growth.
- Besides my main operational responsibilities, I provided intercompany planning in terms of business strategies, Business Process Management, Corporate Performance Management & Business modeling.
- Responsible of Qualifying ACME in KOC in Five Categories as follow: Cat. 1-C: Tanks – Maintenance, Repair, Painting & Fiberglass Treatment to Tanks (Including Desludging, Cleaning), Cat. 2-B: Pipeline Upto 12” Diameter, Minor Manifold Construction and Associated Works, Cat. 4-B: Mechanical Engineering & Plant Installation and Maintenance – Minor Installation, Cat. 4-C: Mechanical Engineering & Plant Installation and Maintenance – Process Plant Piping, Cat. 2-C: Pipeline & Associated Works – Pipeline & Manifold Maintenance.
- Responsible of Qualifying ACME in KNPC in Five Categories as follow: Section 01-B3: Structural Steel Construction, Section 02-A6: Tank cleaning, repair and maintenance with associated works, Section 02-A1: Construction of steel and alloy tanks, Section 03-A1: Field and site pipe welding and erection works, Section 14-A5: Scaffolding & painting services.
- A Subsidiary of Beyout Investment Group Holding
Instrumentation & Control Systems Design Engineer
Wafra Joint Operations
Wafrah, Al Ahmadi
05.2007 - 10.2015
- Company Overview: KGOC – Saudi Chevron JV
- My mainline responsibility was for instrumentation and control systems design covering the: Preparing and issuing all engineering activities necessary for new projects in the Sub-Centers, Main Gathering Centre (MGC), Pressure Maintenance Plant (PMP), Fire and Gas Systems and Water Disposal Projects of Wafra field.
- Basic Design Engineering and Detailed Design Engineering packages for all projects.
- Reviewing hook-up drawings, wiring diagrams, loop drawings and logic diagrams.
- Tender packages preparation for new projects.
- Good knowledge of all KOC Standards and Recommended Practices.
- KGOC – Saudi Chevron JV
Instrumentation Assistant Maintenance Manager – MIDOR Refinery
Egyptian Projects Operation & Maintenance Company (EPROM)
02.2003 - 05.2007
- Primary responsibility includes all engineering & Maintenance activities necessary for new modification projects & existing Plants in the area.
Instrumentation & Control Systems Design Engineer
Engineering for Petroleum and Process Industries (ENPPI)
02.2002 - 02.2003
- Primary responsibility includes all engineering activities necessary for all Oil & Gas Projects in Egyptian O&G Sector.
Education
Certificate in Organizational Management -
Florida State University
B.Sc. Engineering Degree - Electronics & Communication Engineering
Faculty of Engineering, Alexandria University
High School - undefined
College Saint-Marc
Skills
- Operations Management
- Instrumentation Engineering
- Corporate Planning
- People Development
- Performance & Quality Standards
- Customer Experience Excellence
- Qualifications & Registration expert
Pricing strategy
CRM software proficiency
Lead prospecting
Customer engagement
Proposal development
Lead generation
Negotiations
Relationship building and rapport
Relationship development
Relationship building
Business development and planning
Pipeline management
Performance evaluations
Strategic business planning
Affiliations
- Egyptian Syndicate of Engineers, 2001
- Kuwait Society of Engineers, 2018
Leadership Experience
- Extensive Senior Management Leadership.
- Operations Excellence and Major Projects Delivery Direction.
- Diversification Long Term Strategies in Lucrative Market Segments.
- Change Management Leadership.
- Company’s Representative in all KOC & KNPC Suppliers/Contractors Relationship Management Teams for Qualifications & Tendering Works.
Biography - Summary
An experienced leader & professional with over 20 years of experience in the O&G Sector in both of the Govt. & Private fronts of the industry, covering Operations, Business development, Business Planning, Strategic Planning, Performance Management, Engineering and Companies Qualifications. Over the past 6 years at ACME Group, I lead the operations of projects portfolio equivalent to 50KD millions, with multiple types of scopes. This past and current record of excellence is manifested through achieving optimal performance levels, contributing to the overall growth of the company on many fronts such as reputation, financial performance, Qualifications and overall company valuation boosted in multiples.
Driving License
Valid, Kuwaiti, Egyptian
Personal Information
- Passport Number: Egyptian Passport A12759807
- Date of Birth: 12/20/78
- Marital Status: Married with Two Children
Software
Bulk Stevedoring Software - GTAP
Transfora by Agility
Certification
Certified Organization Manager, Florida State University, 2018
Timeline
Senior Business Development Manager
Global Clearinghouse Systems
08.2021 - Current
Operations Sr. Manager (DCEO – Operations)
ACME Group
03.2020 - 08.2021
Business Planning & Operations Manager
ACME Group
11.2015 - 03.2020
Instrumentation & Control Systems Design Engineer
Wafra Joint Operations
05.2007 - 10.2015
Instrumentation Assistant Maintenance Manager – MIDOR Refinery
Egyptian Projects Operation & Maintenance Company (EPROM)
02.2003 - 05.2007
Instrumentation & Control Systems Design Engineer
Engineering for Petroleum and Process Industries (ENPPI)
02.2002 - 02.2003
B.Sc. Engineering Degree - Electronics & Communication Engineering
Faculty of Engineering, Alexandria University
High School - undefined
College Saint-Marc
Certificate in Organizational Management -
Florida State University