Summary
Overview
Work History
Education
Skills
Accomplishments
CERTIFICATION
Timeline
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Amwaj M Roudhan

Amwaj M Roudhan

Summary

A motivated and driven personality with a Bachelor of Accounting. Possessing excellent interpersonal and communication skills, I forge strong relationships with colleagues and my positive outlook enables me to motivate staff to maximize their potential and achieve their goals. My competencies will enable me to add immediate value to both working with organization team for more innovative ideas as well as achieving the organization's vision and mission.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Education Assistant

Al Awael Bilingual School
11.2022 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Supervised students in common areas such as cafeteria, library and playground.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Participated in professional development opportunities and attended in-services and seminars.
  • Monitored student classroom and outdoors activities to promote student safety.

Training Officer

Gulf University for Science & Technology
06.2019 - 10.2022


  • Managed internal operational standards and productivity targets
  • Collaborated with executives and management to review projected revenue and adjust resources accordingly
  • Reviewed and revised standard operating procedures to incorporate customers, employees, and management feedback and streamline training processes
  • Conducted root cause analysis in deficient areas to identify and resolve issues
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Training Advisor

Gulf University for Science & Technology
06.2016 - 01.2019



  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Exceeded goals through effective task prioritization and great work ethic
  • Expanded brand and marketing strategies by planning strategic events
  • Networked within the community to build and nurture successful relationships with new and long- term customers
  • Managed customers from initial contact to closing with attention to detail to build loyalty
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction


Guest Relations Manager

Rimal Hotel & Resort - Al-Argan
03.2013 - 11.2015
  • Enhanced response and resolution systems to meet changing demands.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Streamlined process, budgets, and procurement strategies leading to 30% bottom-line improvement.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Bachelor of Accounting -

Gulf University For Science & Technology
09.2009 - 05.2012

Skills

Mentoringundefined

Accomplishments

  • 2017 - 2019
  • SHRM Senior Certified Professional(SHRM-SCP)
  • The SHRM-SCP certification is for individualsthat have a work history of at least 3 yearsperformingstrategic level HR/HR-related duties;or for SHRM-CP credential holderswho have held the credential for at least 3 yearsand are working in, or are in the processof transitioning to, a strategic level role.

CERTIFICATION

 2017 - 2019

 Coaching (60 Hours) & Mentoring (10 Hours) 

International Coaching Federation (ICF)

 ICF coaches help their clients improve their lives, Relationships and business performance. 

They make a real and measurable difference in people’s lives. 

Timeline

Education Assistant

Al Awael Bilingual School
11.2022 - Current

Training Officer

Gulf University for Science & Technology
06.2019 - 10.2022

Training Advisor

Gulf University for Science & Technology
06.2016 - 01.2019

Guest Relations Manager

Rimal Hotel & Resort - Al-Argan
03.2013 - 11.2015

Bachelor of Accounting -

Gulf University For Science & Technology
09.2009 - 05.2012

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Amwaj M Roudhan