ANAS JARWAN
Industrial Engineer
Kuwait ,Salmiya
Summary
Professional engineer with deep expertise in process optimization, quality control, and continuous improvement. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in process design, troubleshooting, and lean manufacturing. Reliable and results-driven, with proven track record of enhancing operational efficiency and driving impactful outcomes.
Overview
5
5
years of professional experience
Work History
Senior Process Engineer
Padra International
Kuwait, Al Asimah
12.2024 - Current
- Analyzed existing workflows across all departments, including Wellness, Hospitality & Patient Relations, Accounts, Administration, and Marketing, to identify inefficiencies and improvement opportunities.
- Designed, developed, and implemented optimized workflows to enhance operational efficiency, reduce costs, and improve service delivery.
- Collaborated closely with cross-functional teams to document SOPs, policies, and operational guidelines for critical workflows.
- Ensured workflows aligned with best practices in medical, pharmaceutical, and hair transplantation sectors, maintaining regulatory compliance and operational excellence.
- Led and participated in special projects related to workflow optimization, technology integration, and organizational performance improvement.
- Improved product and service quality by conducting root cause analysis (RCA) on process deviations and implementing corrective and preventive actions (CAPA).
- Led continuous improvement initiatives using Lean Six Sigma methodologies, resulting in measurable process enhancements.
- Participated in the implementation and preparation of healthcare standards aligned with Canadian accreditation requirements.
Senior Operation Quality Engineer
Posta Plus
Kuwait, Farwaniyah
04.2024 - 12.2024
- Controlled and supervised operations team members to ensure full outbound domestic and express cycles were executed in accordance with Posta standards, including weighing, coding, alerting, sorting, and manifesting.
- Led ground operations management in collaboration with operations supervisors to ensure proper process flow, optimal courier utilization, and achievement of station KPIs.
- Monitored courier activities through periodic quality and process audits, covering express inbound, domestic inbound, outbound operations, warehouse activities, and linehaul movement.
- Oversaw the implementation of new operational procedures, applications, and system tools within the operations department.
- Actively participated in continuous improvement initiatives at individual, team, and operational levels, including benchmarking, corrective action plan development, and progress communication to stakeholders.
- Improved customer satisfaction levels through timely resolution of non-conformance issues and effective corrective and preventive actions.
- Conducted detailed ISO 9001 audits, ensuring high levels of compliance across operational processes.
- Performed regular compliance and regulatory audits, maintaining adherence to industry standards and organizational policies.
Operation Quality Engineer
Posta Plus
Jordan, Amman
11.2022 - 04.2024
- Supported Operations Managers, Ground Operations Leaders, and Supervisors across the network to ensure effective implementation of Posto Plus technologies and operational processes.
- Led ground operations to establish proper process flow setup, optimize courier utilization, and achieve station KPIs across multiple locations (UAE, Kuwait, Bahrain, UK, USA).
- Monitored delivery and shipment processes across first mile and lost mile operations, coordinating closely with logistics service providers to ensure service continuity and issue resolution.
- Maintained effective communication with internal stakeholders and external partners, ensuring alignment on operational requirements and performance expectations.
- Prepared and delivered daily, weekly, and monthly operational performance reports to support data-driven decision-making.
- Managed, monitored, and controlled client incidents and complaints in coordination with customer service and domestic operations teams.
- Provided ongoing guidance and operational support to staff to manage volume growth and scaling operations effectively.
- Took the lead in the rollout and adoption of new systems, technologies, and processes related to courier operations and GOPS.
Logistics Officer
AL- Lewan Telecommunication Services
Jordan - Amman
05.2022 - 11.2022
- Managed procurement procedures, identifying project-specific requirements and ensuring timely availability of materials.
- Oversaw inventory levels to maintain optimal stock availability while minimizing shortages and excess.
- Managed inbound and outbound material flows, ensuring accurate tracking and efficient distribution.
- Negotiated with vendors and suppliers to maintain strong relationships, favorable terms, and cost efficiency.
- Planned, coordinated, and supervised supply chain activities to support operational requirements.
- Implemented effective tools, procedures, and controls to improve procurement and inventory management processes.
- Developed logistics checklists to standardize activities and ensure operational consistency.
- Delivered logistics support that leveraged existing resources, achieving cost-effective savings.
Operation Executive
Aramex
Jordan - Amman
09.2020 - 03.2021
- Ensured shipments were delivered in accordance with defined Service Level Agreements (SLAs).
- Gained a strong understanding of the shipping lifecycle and core logistics operations.
- Dispatched ground courier shipments based on final destination and routing requirements.
- Acted on assigned outcomes of quality audits, supporting corrective actions and process compliance.
- Ensured Warehouse Management System (WMS) data was updated accurately, on time, and in line with operational procedures.
- Worked in close alignment with operations departments to support daily logistics activities and workflow execution.
Education
MBA - Supply chain
APICS
Jordan09.2022
Bachelor's degree - industrial engineering
Hashemite University
Jordan01.2021
Skills
Continues Improvements and enhancement
Process mapping & validation
MS Visio - Process mapping
Quality control improvement
Power BI - Data visualization
First mile & Last mile
MS Applications
Couriers' industry
Timeline
Senior Process Engineer
Padra International
12.2024 - Current
Senior Operation Quality Engineer
Posta Plus
04.2024 - 12.2024
Operation Quality Engineer
Posta Plus
11.2022 - 04.2024
Logistics Officer
AL- Lewan Telecommunication Services
05.2022 - 11.2022
Operation Executive
Aramex
09.2020 - 03.2021
MBA - Supply chain
APICS
Bachelor's degree - industrial engineering
Hashemite University