Andrew Cohen Wafula
Summary
Driven individual with keen eye for quality and deep understanding of customer service excellence, offering skills in communication and teamwork. Proficient in crafting high-quality beverages and managing customer interactions to create welcoming environment. Eager to make positive impact in senior barista role.
Overview
3
3
years of professional experience
Work history
Barista senior
Emilia Restaurant international
Kuwait city , Kuwait 🇰🇼
02.2023 - Current
- Maintained cleanliness of the café area whilst preparing orders.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Assisted in inventory control measures for effective stock management.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Performed cash handling duties accurately to maintain financial integrity.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Collaborated with team members during busy periods improving workflow efficiency.
Education
Certificate of barista - Coffee and juices
Barista coffee school and cafe
Kampala 01.2021
Skills
- Adaptive communication style
- Beverage preparation speed
- Food safety regulations
- Basic computer literacy
- Milk steaming and frothing
- Latte artistry
- Handling customer complaints
- Non-Alcoholic mixology
- Efficient work pace
- Tea brewing expertise
- Tea preparation
- Nutritional information awareness
- Recipe modification
- Coffee bean selection
- Speciality coffee brewing
- Creative coffee presentation
- Reliability in peak hours
- Menu creation
- Heating and frothing milk
- Fruit smoothie preparation
- Resilience during long shifts
- Health and Safety Compliance
- Team player
- Customer Service
- Health and Safety
- Multitasking
- POS Systems
- Menu memorisation
- Complaints resolution
- Coffee recipe development
- Specialty coffee knowledge
- Point of sale knowledge
- Milk texturing
- Food safety trained
- Inventory and stock management
- Foam art
- Adaptable and quick to learn
- Latte art
- Grinder calibration
- Espresso extraction
- Espresso calibration
- Cold drip techniques
- Flavoured syrup measurements
Languages
English
Advanced
C1
French
Beginner
A1
Arabic
Beginner
A1
Partying, watching movies, reading books
Charismatic leader
Timeline
Barista senior
Emilia Restaurant international
02.2023 - Current
Certificate of barista - Coffee and juices
Barista coffee school and cafe