Anesa Bektic
Sarajevo
Summary
Hard working and passionate, successful at managing multiple tasks with a positive attitude. Energetic and ready to help team achieve the best customer service.
Overview
2
2
years of professional experience
Work History
Kuwait Airways-flight-attendant
Kuwait Airways
12.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Financial Administrator
Citizens Association "Nesto Vise"
04.2022 - 10.2022
- Completed clerical and data entry tasks to optimize financial procedures.
- Reconciled accounts and investigated variances.
- Updated daily transaction records to assist with payroll and billing administration.
Receptionist
Athletic Club "Novi Grad"
10.2021 - 03.2023
- Greeted incoming visitors and customers
- Enrolled new members in the club
Telephonist
Capital Market Solutions
07.2021 - 08.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Bachelor's of Management - Financial Management
Faculty of Economics And Business
Sarajevo, BiH04.2022
High School Diploma -
First Bosniak High School
Sarajevo, BiH06.2018
Skills
- Fluent in written and spoken English
- Excellent customer service
- Team player
- Problem-solving
- Adaptability
- Communication skills
- Safety Procedures
Timeline
Kuwait Airways-flight-attendant
Kuwait Airways
12.2022 - Current
Financial Administrator
Citizens Association "Nesto Vise"
04.2022 - 10.2022
Receptionist
Athletic Club "Novi Grad"
10.2021 - 03.2023
Telephonist
Capital Market Solutions
07.2021 - 08.2021
Bachelor's of Management - Financial Management
Faculty of Economics And Business
High School Diploma -
First Bosniak High School
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