Anesa Bektic
Sarajevo
Summary
Hard working and passionate, successful at managing multiple tasks with a positive attitude. Energetic and ready to help team achieve the best customer service.
Overview
2
2
years of professional experience
Work History
Kuwait Airways-flight-attendant
Kuwait Airways
Kuwait
12.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Financial Administrator
Citizens Association "Nesto Vise"
Sarajevo, BiH
04.2022 - 10.2022
- Completed clerical and data entry tasks to optimize financial procedures.
- Reconciled accounts and investigated variances.
- Updated daily transaction records to assist with payroll and billing administration.
Receptionist
Athletic Club "Novi Grad"
Sarajevo, BiH
10.2021 - 03.2023
- Greeted incoming visitors and customers
- Enrolled new members in the club
Telephonist
Capital Market Solutions
Sarajevo, BiH
07.2021 - 08.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Bachelor's of Management - Financial Management
Faculty of Economics And Business
Sarajevo, BiH04.2022
High School Diploma -
First Bosniak High School
Sarajevo, BiH06.2018
Skills
- Fluent in written and spoken English
- Excellent customer service
- Team player
- Problem-solving
- Adaptability
- Communication skills
- Safety Procedures
Timeline
Kuwait Airways-flight-attendant
Kuwait Airways
12.2022 - Current
Financial Administrator
Citizens Association "Nesto Vise"
04.2022 - 10.2022
Receptionist
Athletic Club "Novi Grad"
10.2021 - 03.2023
Telephonist
Capital Market Solutions
07.2021 - 08.2021
Bachelor's of Management - Financial Management
Faculty of Economics And Business
High School Diploma -
First Bosniak High School