Ankit Singh
Block-9, Salmiya
Summary
Results-driven management professional with a proven track record of leading high-performing teams to success in a fast-paced retail setting. Strategic thinker focused on optimizing operations and elevating customer experiences through collaboration, adaptability, and impactful outcomes.
Overview
10
10
years of professional experience
Work History
Outlet Manager
Crafters Company, Kuwait
10.2023 - Current
- Managing operations including food operation, service, and clean-up
- Manage payrolls, human resources, and inventory.
- Managing positive relationships with employees, customers, vendors.
- Monitor and inspect facilities, equipment, and galley for health and safety hazards.
- Supervising the preparation, displays, and delivery of food and drinks.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Led team in achieving operational goals through effective training and performance management.
- Developed and implemented process improvements to enhance customer satisfaction and service efficiency.
- Managed inventory control systems, optimizing stock levels to reduce waste and improve profitability.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Coordinated staff schedules, ensuring adequate coverage during peak hours to maximize service quality.
- Fostered a positive work environment through mentoring and professional development initiatives for team members.
- Answered questions about store policies and addressed customer concerns.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
Restaurant supervisor
Steers Pasta Food & Catering Co. (KITOPI) Kuwait
01.2020 - 09.2023
- Managing restaurant staff's work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Resolving customer complaints in a professional manner.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Supervised daily restaurant operations, ensuring adherence to service standards and quality control.
Senior Waiter
Steers Pasta Food & Catering Co. Kitopi Kuwait
01.2017 - 01.2020
- Consistently delivered exceptional customer service by quickly and efficiently cleaning restaurant tables.
- Served beverages, bread and butter and replenished items as necessary.
- Monitored guest for intoxication and immediately reported concerns to management.
- Delivered quality service by proving warm and welcoming environment.
Waiter
Optus Sarovar Premiere, Gurgaon, INDIA
01.2016 - 01.2017
- Suggest food and beverages to the guest and also try to up sell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering, observes guests and ensure their satisfaction with the food and service.
- Assist bus persons with stocking and maintain the restaurant par stock levels and side station.
- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
Education
Goverment Institute of Hotel Management - Tourism And Hospitality Management
Uttarakhand University
India06-2016
Skills
- Skilled in Word, Excel, and PowerPoint
- Experienced with IDS V14
- Experienced with TOUCHÉ
- Experienced with Talabat, Carriage, and Deliveroo delivery platforms
- Experienced with SAPAADA, ALOHA, and JAHEZ
- Inventory and sales coordination
- Workplace relationship management
- Social media marketing
- Shift management
- Operational efficiency management
- Collaborative teamwork
- Service excellence
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Customer service management
- Operational efficiency
- Staff training/development
- Task prioritization
- Employee motivation
- Self motivation
- Inventory tracking and management
- Staff management
- Inventory control
- Payroll processing and record-keeping
Language
English
Upper intermediate (B2)
Arabic
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Timeline
Outlet Manager
Crafters Company, Kuwait
10.2023 - Current
Restaurant supervisor
Steers Pasta Food & Catering Co. (KITOPI) Kuwait
01.2020 - 09.2023
Senior Waiter
Steers Pasta Food & Catering Co. Kitopi Kuwait
01.2017 - 01.2020
Waiter
Optus Sarovar Premiere, Gurgaon, INDIA
01.2016 - 01.2017
Goverment Institute of Hotel Management - Tourism And Hospitality Management
Uttarakhand University
Hobbies and Interests
Problem solving, time management, word, excel, customer service., Ability to interpret and perform computer and POS system functions., Even well knowledge of online delivery software TALABAT, DELIVEROO and CARRIAGE., Highly motivated, ability to take initiative.
Reading
Data management and Investment Books
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