Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Reduced employee turnover through employee development and other retention measures.
Oversaw corporate events designed to connect and support employees at work and outside of work.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources
Learned and applied preferred systems for scheduling, purchasing and problem-solving
Supervised hiring processes and vendor relationships to maintain smooth operations for company
Reduced employee turnover through employee development and other retention measures
Oversaw corporate events designed to connect and support employees at work and outside of work
Senior Administrative Officer
Kuwait International Bank (KIB)
11.2008 - 11.2020
Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
Expertly organized logistics for functions both within and outside of organization.
Delivered advice and policy guidance relating to provisional project management and business analysis resulting in [Result].
Acted as backup for other Administrative Assistants by providing task support and adapting to individual needs.
Supported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnerships.
Partnered with [Job title] to implement and monitor policies and procedures and recommend changes.
Developed and implemented business administration systems, databases and recording systems to support operational delivery.
Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
Prepared reporting and documentation in [Software] to support effective divisional, functional and strategic business activity.
Collaborated with key stakeholders to identify and deliver quality enhancements.
Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
Supported [Job title] on financial management and acted as first point of contact for budget holders.
Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
Provided administrative support to clients internally and supported needs for materials organization.
Provided continuous quality review and spearheaded procedures and processes for program improvement.
Developed and maintained productive relationships with internal and external stakeholders to support increased business.
Wrote and prepared deliberate yet flexible agendas for company meetings.
Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
Arranged business travel details for company executives on moment's notice.
Represented company at internal and external forums and committees for effective corporate communication and collaboration.
Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
Kept files and records in content management systems such as MS SharePoint, eDRMS and Salesforce.
Investment Operations Coordinator
Gulf Investment House
07.2006 - 11.2008
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established and updated work schedules to account for changing staff levels and expected workloads.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Completed bi-weekly payroll for [Number] employees.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Monitored front areas so that questions could be promptly addressed.
Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Performed billing, collection and reporting functions for office generating over $[Number] annually.
Improved office operations by automating client correspondence, record tracking and data communications.
Mentored office employees on proper administrative procedures and how to use programs such as [Software], keeping operations consistent and efficient for maximum performance.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Organized spaces, materials and catering support for internal and client-focused meetings.
Arranged corporate and office conferences for company employees and guests.
Developed and implemented office management procedures to increasing training team productivity and accuracy.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
Achieved specific team objectives and collection activity.
Collaborated with [Type] and [Type] departments to achieve [Result].
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Oversaw team of [Number] administrative staff providing exceptional support to team of [Number] [Industry] professionals.
Organized [Type] meetings for [Job title]s and coordinated availability of conference rooms for participants.
Trained team members on new hotel services and products to support promotional efforts.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Interceded between [Job title]s during arguments and diffused tense situations.
Coordinated [Number] meetings per [Timespan] by reserving conference rooms and sending electronic meeting invitations to participants.
Maintained [Number]% accuracy while updating databases with [Type] data and verifying [Type] changes.
Kept high average of performance evaluations over [Timeframe].
Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
Drove implementation of [Type] and [Type] software to automate office operations.
Conducted ongoing reviews of program financial systems to achieve [Result].
Directed [Area of expertise] across [Number] departments.
HR Administrator
Kellogg Brown and Root (KBR)
09.2003 - 06.2006
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Oversaw hiring, staffing, and labor law compliance.
Prepared new hire letters, employee contracts and corporate policies.
Updated HR database with new employee information, changes in benefits and other details.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Managed benefits enrollment by answering questions and aiding employees with login details.
Organized company-wide events designed to boost employee morale.
Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
Devised hiring and recruitment policies for [Number]-employee company.
Coordinated ongoing technical training and personal development classes for staff members.
Answered employee inquiries regarding health benefits and 401k options.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Liaised between multiple business divisions to improve communications.
Structured compensation and benefits according to market conditions and budget demands.
Developed succession plans and promotion paths for staff.
Collaborated with entire human resource department to discuss new ways to recruit top talent.
Directed and controlled 401K, medical, dental and vision benefit packages.
Reduced workers' compensation claims by instituting corporate safety training program.
Government Relations Specialist
Tariq Alghanim Ltd.
08.2001 - 09.2003
Researched regulations and other information issued by regulatory agencies and organizations.
Supported project teams by providing review and analysis of applicable regulatory guidelines and project regulatory assessments.
Compiled and maintained pertinent documents required for project regulatory compliance.
Helped create and implement regulatory strategy around expressed development goals.
Promoted positive, cooperative communication with employees, contractors and vendors.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Completed human resource operational requirements by scheduling and assigning employees.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Improved office efficiency by effectively managing internal communications and correspondence.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Coordinated implementation of people-related services, policies and programs through departmental staff.