Anthony Fernandes
Salmiya,Kuwait
Summary
Accomplished professional with expertise in business development and customer relationship management. Demonstrates strong commercial awareness and proficiency in retail software, optimizing store operations to enhance efficiency. Skilled in time management and complaint handling, with a solid command of the Microsoft Office suite. Committed to leveraging skills for continued growth in the retail sector.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Assistant store Manager
Under Armour
07.2024 - 08.2025
- Facilitated smooth operation with effective scheduling and task delegation.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Handled employee concerns discreetly; fostered healthy working environment.
Department manager
Apparel Group
07.2021 - 06.2024
- Company Overview: (lc waikiki)
- Managing staff during shifts: Supervising employees, assigning tasks, and addressing any issues to ensure smooth operations.
- Checking merchandising: Inspecting product displays and store layout to maintain attractiveness and alignment with branding.
- Following up with stock reservation: Monitoring reserved inventory, coordinating with teams to fulfill orders promptly.
- Replenishment & algorithm: Managing inventory levels efficiently based on demand data and predictive algorithms.
- Reply/follow up mails: Timely responding to emails, addressing inquiries, and ensuring effective communication.
- Data analysis based on best sellers: Analyzing sales data to identify top-performing products and market trends.
- Generating reports WTD/MTD/YTD: Compiling comprehensive reports on sales and performance metrics for strategic decision-making.
- (lc waikiki)
Warehouse Assistant
08.2019 - 02.2021
- Dispatch: Organizing and overseeing the timely shipment of goods to customers or other locations, ensuring accuracy and adherence to delivery schedules.
- Receiving: Managing the intake of incoming shipments, verifying contents against documentation, and ensuring accurate inventory records.
- Stock count: Conducting periodic audits of inventory levels to reconcile physical stock with recorded quantities, identifying discrepancies, and maintaining accurate inventory records.
- Quality control: Inspecting products to ensure they meet established quality standards before they are stocked or dispatched, identifying any defects or issues, and implementing corrective actions as necessary.
- Reporting: Compiling and analyzing data related to dispatch, receiving, stock count, and quality control activities to generate reports that provide insights into operational performance, inventory accuracy, and quality metrics.
Customer care service
Ultisource
07.2014 - 02.2016
- Handle incoming calls from customers regarding credit card expiration.
- Assist customers with inquiries, concerns, and requests related to expiring credit cards.
- Provide information on card renewal procedures, deadlines, and options available.
- Verify customer details and update records accurately in the system.
- Offer solutions and support to ensure a seamless renewal process for customers.
- Maintain professionalism and empathy in all interactions with customers.
Education
Bachelors of Arts - sociology
Fr. Basilio Andrade college
01.2010 - 01.2013
HSSC -
St.Theresa Of Jesus HSSC
IndiaSkills
- Business Development
- Time management
- Customer Relationship
- Commercial awareness
- Store operations optimisation
- Complaint handling expertise
- Retail software proficiency
- Microsoft office suite proficiency
Languages
English
Fluent
Arabic
Beginner
Timeline
Assistant store Manager
Under Armour
07.2024 - 08.2025
Department manager
Apparel Group
07.2021 - 06.2024
Warehouse Assistant
08.2019 - 02.2021
Customer care service
Ultisource
07.2014 - 02.2016
Bachelors of Arts - sociology
Fr. Basilio Andrade college
01.2010 - 01.2013
HSSC -
St.Theresa Of Jesus HSSC
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