Anthony Young
Orlando,Fl
Summary
Proven Service Consultant at Tuffy's Automotive, adept in customer relations and workflow management, enhanced service satisfaction through targeted improvements, achieving high satisfaction scores. Skilled in repair quality inspections and possesses a strong work ethic. Excelled in multitasking across diverse roles, significantly improving team performance and customer service delivery.
Overview
4
4
years of professional experience
Work History
Service Consulant
Tuffy's Automotive
07.2023 - 10.2024
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Implemented effective training programs to improve the skills and performance of service consultants across the department.
- Wrote service orders and updated schedules.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
Construction Worker
Central Fl Undergrounds
08.2020 - 11.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
Diploma - Cyber Security
Seminole High School
Sanford Fl05.1996
Skills
- Customer relations
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Handling customer complaints
- Workflow management
- Service estimates
- Service order flow
- Warranty claims process management
- Repair quality inspections
Timeline
Service Consulant
Tuffy's Automotive
07.2023 - 10.2024
Construction Worker
Central Fl Undergrounds
08.2020 - 11.2023
Diploma - Cyber Security
Seminole High School
Similar Profiles
Timothy DanenbergerTimothy Danenberger
Mechanic Technician at Tuffy's Auto CenterMechanic Technician at Tuffy's Auto Center
Todd DoschTodd Dosch
Warehouse/Production Manager/Sales Manager at Tuffy's Treat Co.Warehouse/Production Manager/Sales Manager at Tuffy's Treat Co.
Diane AndersonDiane Anderson
Product Demonstrator at Tuffy's Pet FoodsProduct Demonstrator at Tuffy's Pet Foods