SEATING WITH MY PARENTS AND SHARING FEELINGS AND GAINING KNOWLEDGE FROM THEM
ARFAT AHMED KHAN
CUSTOMER SERVICE
KUWAIT
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through [Number] years of experience in [Industry] industry. Customer-oriented Crew Shift Leader consistently praised for quality and timeliness of projects and exemplary customer service delivery. Polished supervisor for crew of 10, scheduling work tasks, and acquiring needed equipment and materials. Familiar with building codes, safety guidelines and construction equipment workings. Direct and safety-conscious individual with advanced knowledge of construction trade.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
6
6
Languages
Work History
Shift Leader
SINGAPURA RESTAURENT COMPANY
KUWAIT
02.2019 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
TEAM LEADER IN EVENTS
JW MARRIOTT HOTEL
KUWAIT
10.2017 - 02.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Customer Representative
HOTEL INDSURYA
DIBRUGARH , ASSAM
08.2011 - 09.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Used (COMPANY PACKGED S0FTWEAR ) to prepare memos, correspondence and reports.
- Responded to customer calls and emails to answer questions about products and services.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Conducted surveys to determine customer opinion of products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Political Science
DIBRUGARH UNIVERSITY
DIBRUGARH , ASSAM INDIA 07.2008 - 08.2011
Skills
Daily workflows
undefinedCertification
Appreciation certificate
Interests
HISTORY
OUTING
SOLVING PROBLEM
GYMING
FLYING
MAKING A NEW FRIENDS WITH GOSSIP AND GRAPPED A CUP OF COFFE
READING A BOOK
Timeline
Shift Leader
SINGAPURA RESTAURENT COMPANY
02.2019 - Current
TEAM LEADER IN EVENTS
JW MARRIOTT HOTEL
10.2017 - 02.2019
Customer Representative
HOTEL INDSURYA
08.2011 - 09.2016
Bachelor of Arts - Political Science
DIBRUGARH UNIVERSITY
07.2008 - 08.2011
Similar Profiles
Azmir MiahAzmir Miah
Waiter at CAYA Restaurent,AL ABBAR Company,SharjahWaiter at CAYA Restaurent,AL ABBAR Company,Sharjah
Mohamed Rafi MohamedMohamed Rafi Mohamed
Senior Facility Executive at Persatuan Pemudi Islam SingapuraSenior Facility Executive at Persatuan Pemudi Islam Singapura
ABDUL HAKIM BIN ADZHARIABDUL HAKIM BIN ADZHARI
Counsellor at Sym Academy @ Persatuan Pemudi Islam SingapuraCounsellor at Sym Academy @ Persatuan Pemudi Islam Singapura