Oracle Opera
ARJAN REGMI
Income Auditor
Biratnagar
Summary
Seeking an exciting and challenging position as Customer Service Associate in a company where my skills and Knowledge can be used to the fullest. A dynamic revenue Accountant with over two years experience in Income Audit, Night/Revenue Auditor as well as performing day-today general accounting practices.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Housekeeping Supervisor
Ray Hotel (Al Nawadi Holding Co.)
Mangaf
02.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
Income auditor
WAHAJ BOULEVARD HOTEL
03.2022 - 12.2023
- Company Overview: 4 STAR
- Trained one Revenue Auditor during my tenure
- Verified all transaction that was made per day
- Verified all comps are valid and are paid by appropriate department
- Accountable for all credit card transactions and batch out to bank and verified that bank received batch and it's approved for payment
- Inserted all data that is obtained into excel to create a Daily report
- Make sure for all corrections and PM room checkout and make end of the month
- 4 STAR
- Extensive experience of customer service activities in 4 star Hotel
- In-depth Knowledge of tourism industry and data entry practices
- Remarkable knowledge of all services, and solution
- Excellent written and verbal communication skills to prepare and deliver reports
- Proficient in the use of Microsoft Office and Opera PMS System
- Ability to post and balance large amount of charges efficiently and accurately
Housekeeping Team Leader
Namaste Hotel
01.2018 - 04.2020
- Started working as a Housekeeping Team Leader, but after 1 year I was transferred to Account department
- Check figures, posting and documents for correct entry, mathematical accuracy and proper codes
- Prepare detail reports and audit findings
- Match all posting and figures from reconciliation with opera report
Education
Diploma in Business Studies - Accounting
Merryland H.S.S
Biratnagar 04.2021 - Current
Diploma in Application Programming - Computer Management
Softwarica Institute
Biratnagar 04.2001 -
Skills
Customer service
Tourism industry knowledge
Data entry practices
Report preparation and delivery
Written communication
Verbal communication
Microsoft Office
Opera PMS System
Charge posting and balancing
Staff training and development
Chemical handling
Health and safety compliance
Accomplishments
- Supervised team of 27staff members.
- Collaborated with team of 23 in the development of Pre Opening Hotel Ray.
- Took guest reservations via credit card without a single error over the course
Software
Microsoft Office
Micros
Ezey
Timeline
Housekeeping Supervisor
Ray Hotel (Al Nawadi Holding Co.)
02.2024 - Current
Income auditor
WAHAJ BOULEVARD HOTEL
03.2022 - 12.2023
Diploma in Business Studies - Accounting
Merryland H.S.S
04.2021 - Current
Housekeeping Team Leader
Namaste Hotel
01.2018 - 04.2020
Diploma in Application Programming - Computer Management
Softwarica Institute
04.2001 -
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