Altea Amadeus
ARUN MOHAN MS
Guest Service Agent
Dubai,Dubai
Summary
Dedicated and experienced Customer Service Executive with a strong background in Aviation operations seeking a challenging role where I can utilize my skills in providing exceptional customer service and contributing to the efficient operation of airline services.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Passenger Service Agent
National Aviation Services
09.2024 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Executive
Air India Sats - Air Arabia
08.2022 - 09.2024
- Company Overview: Air India Sats| Trivandrum (Air Arabia(G9, 3L)
- Primary point of contact for passengers, assisting with reservations, ticketing, check-in, and baggage handling
- Address customer inquiries and concerns promptly and professionally for high satisfaction levels
- Coordinate with ground staff, flight crew, and departments for smooth operations and timely departures
- Handle passenger complaints, resolving issues and escalating when necessary
- Assist in managing flight schedules, seat assignments, and upgrades for optimal passenger experience and revenue
- Assisting passengers with check-in, seat selection, and issuing boarding passes.
- Handling passenger inquiries regarding flights, schedules, and baggage policies.
- Assisting with special needs passengers, including unaccompanied minors and those requiring wheelchair assistance.
- Ensuring compliance with airline security and safety regulations.
- Handling delayed, canceled, or overbooked flights by rebooking passengers and providing compensation when necessary.
- Processing and tagging checked baggage while addressing lost or damaged luggage claims.
- Coordinating with ground staff, cabin crew, and airline personnel for efficient passenger flow.
- Verifying travel documents, such as passports, visas, and boarding passes, for international flights.
- Managing gate operations, including announcing flight information and boarding procedures.
- Resolving customer complaints professionally and efficiently.
Customer Associate
Tech Mahindra
01.2019 - 06.2021
- Provide customer support via inbound and outbound calls
- Resolve customer issues and complaints promptly
- Assist with flight bookings, reservations, and changes
- Promote additional services and products to customers
- Maintain accurate documentation of customer interactions
- Adhere to quality standards and performance metrics
Education
BBA - Airport and Airline Management
Regional Institute of Aviation
Trivandrum 01.2019 - 05.2019
AME TRAINEE STUDENT - undefined
Regional Institute of Aviation
Trivandrum 01.2019 - 04.2019
Skills
Exceptional communication
Passenger Assistance
Effective problem solving
Boarding process efficiency
Ticketing System Knowledge
Emergency response readiness
Gate assignment coordination
Airport security awareness
Knowledge on DCS (Departure Control System)
Aerospace Technical Data Management Skill
Certification
Highest Revenue Generator, 11/2019 - 02/2020, Air India Sats - Trivandrum
Personal Information
Date of Birth: 01/12/97
Software
Gonow
Crane DCS
Timeline
Passenger Service Agent
National Aviation Services
09.2024 - Current
Customer Service Executive
Air India Sats - Air Arabia
08.2022 - 09.2024
AME TRAINEE STUDENT - undefined
Regional Institute of Aviation
01.2019 - 04.2019
Customer Associate
Tech Mahindra
01.2019 - 06.2021
BBA - Airport and Airline Management
Regional Institute of Aviation
01.2019 - 05.2019