Altea Amadeus
ARUN MOHAN MS
Guest Service Agent
Dubai,Dubai
Summary
Dedicated and experienced Customer Service Executive with a strong background in Aviation operations seeking a challenging role where I can utilize my skills in providing exceptional customer service and contributing to the efficient operation of airline services.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Passenger Service Agent
National Aviation Services
09.2024 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Executive
Air India Sats - Air Arabia
08.2022 - 09.2024
- Company Overview: Air India Sats| Trivandrum (Air Arabia(G9, 3L)
- Primary point of contact for passengers, assisting with reservations, ticketing, check-in, and baggage handling
- Address customer inquiries and concerns promptly and professionally for high satisfaction levels
- Coordinate with ground staff, flight crew, and departments for smooth operations and timely departures
- Handle passenger complaints, resolving issues and escalating when necessary
- Assist in managing flight schedules, seat assignments, and upgrades for optimal passenger experience and revenue
- Assisting passengers with check-in, seat selection, and issuing boarding passes.
- Handling passenger inquiries regarding flights, schedules, and baggage policies.
- Assisting with special needs passengers, including unaccompanied minors and those requiring wheelchair assistance.
- Ensuring compliance with airline security and safety regulations.
- Handling delayed, canceled, or overbooked flights by rebooking passengers and providing compensation when necessary.
- Processing and tagging checked baggage while addressing lost or damaged luggage claims.
- Coordinating with ground staff, cabin crew, and airline personnel for efficient passenger flow.
- Verifying travel documents, such as passports, visas, and boarding passes, for international flights.
- Managing gate operations, including announcing flight information and boarding procedures.
- Resolving customer complaints professionally and efficiently.
Customer Associate
Tech Mahindra
01.2019 - 06.2021
- Provide customer support via inbound and outbound calls
- Resolve customer issues and complaints promptly
- Assist with flight bookings, reservations, and changes
- Promote additional services and products to customers
- Maintain accurate documentation of customer interactions
- Adhere to quality standards and performance metrics
Education
BBA - Airport and Airline Management
Regional Institute of Aviation
Trivandrum 01.2019 - 05.2019
AME TRAINEE STUDENT - undefined
Regional Institute of Aviation
Trivandrum 01.2019 - 04.2019
Skills
Exceptional communication
Certification
Highest Revenue Generator, 11/2019 - 02/2020, Air India Sats - Trivandrum
Personal Information
Date of Birth: 01/12/97
Software
Gonow
Crane DCS
Timeline
Passenger Service Agent
National Aviation Services
09.2024 - Current
Customer Service Executive
Air India Sats - Air Arabia
08.2022 - 09.2024
AME TRAINEE STUDENT - undefined
Regional Institute of Aviation
01.2019 - 04.2019
Customer Associate
Tech Mahindra
01.2019 - 06.2021
BBA - Airport and Airline Management
Regional Institute of Aviation
01.2019 - 05.2019
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