SYED ASAD ALI

• Installed, configured, tested, and maintained operating systems, application software, and system management tools.
• Provided technical support to end-users on a variety of computer software and hardware issues.
• Developed and maintained user accounts, permissions, and access rights.
• Performed troubleshooting to diagnose and resolve complex technical problems.
• Conducted research on emerging products, services, protocols, and standards in support of system development efforts.
• Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.

• Maintaining hardware inventory and records of software licenses.

• Configured routers, switches, firewalls, and wireless controllers.
• Configuration and maintenance of the domain server, group policies, email server, antivirus server, etc.

• Created user accounts and managed access rights for users.
• Configured and maintained system hardware, software and network components.
• Installed, tested and evaluated new systems, applications and patches.
• Troubleshot application errors and provided technical support to end-users.
• Performed regular backups of critical data and documents.
• Implemented security measures such as firewalls, antivirus programs.
• Deployed operating systems upgrades and security patching in accordance with IT policies.
• Maintained inventory of hardware assets including servers, laptops, desktops.
• Set up user accounts, permissions and passwords and defined network policies and procedures.
• Supported, configured, maintained and upgraded customer networks and in-house servers.
• Monitored application and print servers, rapidly responding to faults and malfunctions.
• Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
• Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
• Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
• Administered user accounts, permissions, and access controls, enhancing security and compliance.

• Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
• Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
• Monitored system performance to ensure availability of all services and systems to authorized users.
• Provided technical support for local area networks, wide area networks and Internet connections.
• Performed data backup operations on a regular basis to ensure the security of critical information.
• Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
• Maintained inventory records of all hardware components used in the network environment.
• Installed and supported hardware and software for desktops, servers, and printers.
• Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
• Oversaw VPNs to deliver secure virtual network access to remote users.