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Asmaa Rabiey Okasha
Al Shamiya
Summary
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Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Account Manager
CGS General Supplies
01.2022 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Contracts Manager
AL Dorrah Health Care Hospital
02.2021 - 12.2021
- Maintained up-to-date knowledge of industry trends and best practices, ensuring compliant and competitive contracting approaches.
- Provided expert guidance to colleagues on contract interpretation and application, fostering a culture of compliance within the organization.
- Collaborated with legal counsel to develop comprehensive risk assessments for high-value contracts, safeguarding company interests.
- Implemented robust monitoring systems to track ongoing contractual commitments and identify potential issues before they escalated.
- Facilitated training sessions for colleagues on contract management best practices, increasing overall team competence in managing complex agreements effectively.
- Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
- Streamlined contract processes by implementing standardized templates and procedures.
Sales Administration Officer
Ciaf Health Care (Civil Aviation Ministry)
07.2019 - 01.2021
- Spearheaded the creation of detailed reports on weekly sales performance for management review and decision-making purposes.
Education
Human Resources
Glennwood University
Redmond, WASkills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Client relationship building
Account servicing
Sales analysis
Sales development
Customer relationships
Relationship building
Goals and performance
Database management
Lead generation
Customer satisfaction
Strategic planning
Team Training
Sales reporting
Software
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Timeline
Account Manager
CGS General Supplies
01.2022 - 02.2025
Contracts Manager
AL Dorrah Health Care Hospital
02.2021 - 12.2021
Sales Administration Officer
Ciaf Health Care (Civil Aviation Ministry)
07.2019 - 01.2021
Human Resources
Glennwood University
COMMUNICATION
You delivered that big presentation to rave reviews. This is the place to showcase your skills.
LEADERSHIP
Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader – tell it like it is!