Ayman Harhash

• The duties and responsibilities of this job include the following:

Business development:

• Deliver presentation and achieve sales of GB's products and services.
• Maximize cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank.
• Respond to all incoming customer calls promptly, displaying curtsey and professionalism.
• Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.
• Raise the profile of GB's products and services.
• Maintain contact with key potential clients.
• Develop other business from customers other than salary acquisition- E.g. deposits, credit cards

Customer Management :

• Quality customer for suitability.
• Complete credit applications then follow through to obtain the salary continuation certificate.
• Answer product queries and provide client reassurance.
• Provide customer service at all stages of sales /conversion process.
• Present and sell bank products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made Identify opportunities to sell additional banking products whilst.
• Cross selling (personal loan, auto loan, credit cards, and payroll).
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Manage account services through quality checks and other follow-up.
• Identify opportunities to sell additional banking products whilst

· Deliver sales in line with sales targets and budgets.

• Regularly attended training sessions and professional development workshops to refine skills and stay current with best practices in the field

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Created and implemented successful sales campaigns to drive leads and increase sales.
• Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Developed and implemented account management plans to establish customer satisfaction.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Created succession plans to provide continuity of operations during leadership transitions.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.