Azim Najam

Last Mile Delivery, Supply Chain

• Led the Warehouse API Integration project for KSA, Oman, and Qatar geographies for F&B Business.
• Completed Business Requirement Document (BRD) and obtained sign‐off for the 3PL API Integration project, engaging all stakeholders.
• Skillfully managed the vendor onboarding process for the 3PL API Integration project, mitigating the risk of delays.
• Facilitated requirement elicitation sessions with business stakeholders, utilizing brainstorming techniques where applicable.
• Created relevant tasks for developers and QA in Asana Project Management Tool to monitor timely deliverables.
• Collaborated with the team to analyze the architectural design of integration involving SAP system and vendor WMS.
• Supported Business post Go‐Live to fix issues and enhance the Integration to make it more robust and future proof.
• Provided critical support to the Delivery team for FarEye product issues and worked with EA to design enhancement solutions.
• Stabilized the FarEye product in collaboration with the vendor.
• Provided critical support to Business and Operations Teams during User Acceptance Testing (UAT) to ensure seamless functionality.
• Conducted collaborative brainstorming with Operations to drive effective improvements for an elevated customer experience.
• Optimized dynamic routing for FarEye in the Kuwait geography.
• Supported the Return management project for Ecom.
• Conducted comprehensive analysis and setup of Zebra Devices to optimize operational efficiency.
• Analyzed the Hyperlocal/Express delivery system migration from Tookan to FarEye.

Customer Experience, Voice of Customer

• Successfully conducted Proof of Concept (PoC) for the New Voice Of Customer platform testing different features and capability of the vendor platform
• Created BRD for New platform migration to ensure seamless transition for Xcite and Safat Home
• Drafted the AFE Memo for VoC cost approval for new platform Migration
• Actively engaged with Business and Operations teams to identify pain points and collaboratively develop solutions.
• Identified new Surveys for the Customers to get more feedback through additional touchpoint Monitoring the QPro VoC product and supported Business to rectify any failures

Trade‐In, Stores

• Lead the Trade‐In transformation project to a new Vendor for better acceptability and traction
• Understood the Business requirement and built the process flow diagram using draw.io
• Identified the process change between existing and new vendors and initiated the discussion to bridge the gap
• Analyzed all the touchpoints and connected with vendor to optimize the process
• Analyzed the requirement related to Trade-In Home Pickup and facilitated the grooming session

Service Center

• Worked as Project manager to facilitate the go‐Live of the TR automation project
• Identified all Systems integrations and constantly follow‐up to avoid any delays
• Connected with SAP and communication layer team to understand the integration challenges and provided relevant solutions
• Worked with Business to document the message template to be sent to customers for SMS and WhatsApp
• Provide comprehensive support after Go-Live to identify and fix issues

• Contributing with domain knowledge in Logistics space to help Sales Team propose relevant business solutions to clients.
• Working with competency team to build relevant solutions which address pain areas of the Logistics industry.
• Conducted meetings with internal stakeholders to understand clients pain points to provide relevant solutions.
• Worked with 2 Logistics CEP clients in understanding & planning of in-house Bespoke TMS product.
• Analyst briefing for Logistics Vertical to get needed traction for Tech Mahindra.
• Worked on RFP of a Logistics Client to analyze & identify gaps and proposed relevant solution to stay ahead in the market.
• Identifying Solution partners/vendors with niche solution for Logistics industry for collaboration.
• Researching and Analyzing latest and relevant solutions in the market to serve Retail & Logistics clients.
• Successfully Organized Ideathon for internal employees on RFID usage in RETAIL/CPG & Logistics industries.
• Understanding of Transport Management System and Last Mile Delivery Solution

• Worked on the Consulting Assignment of top retail companies, researching various trends and providing offerings and solutions to stay relevant in changing retail industry.
• Involved in Product Development and wireframe of POS system integrating Artificial Intelligence in Return Logistics.
• Worked on RFP for a leading specialty retailer and proposed various strategies to increase the sales through android platform after analyzing the consumer behavior.
• Content writer of Warehousing 101- a training module created to train the beginners in the supply chain environment.
• Worked on a proposal for one of the largest food service retailers of US and outlined how North American food industry is different from other geographies.
• Worked on C360 offerings and built a solution in Appographic Targeting, Social Media Analytics and E-com personalization to stay relevant in changing retail landscape due to Covid-19.
• Mapped E2E customer journey for Social Media Analytics C360 offering and used 1:1 personalization for enhanced customer experience.
• Used the concepts of Sentiment Analysis, propensity model, look-alike modelling, NLP, affinity intelligence, context aware targeting, Appographic targeting, polygon mapping, A/B Testing, MVT, Individual & Majority fit & 1:1 personalization.
• Identified product roll out strategy after discussing with internal stakeholders and clientʼs team.

FedEx, US | Smart Rail Platform for Linehaul project

• Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
• Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
• Understood the Business requirement from the client
• Collaborated with the team to analyze the design of business applications
• Refined the user stories along with the team member to capture the end user perspective
• Identified Objectives for the planned features in upcoming PI and documented the same in Business language
• Participated in Sprint Demo and gave the presentation on functional overview of the completed user stories

FedEx, US | Enterprise Notification project

• Facilitated requirement elicitation session with the client and identified features from Epics
• Created features in VersionOne application and prioritized the backlog to streamline the project priorities
• Refined user stories along with the team member to capture the end user perspective
• Collaborated with the team to accept stories after the demo
• Calculated capacity and load of the team for the upcoming PI and ensured Features to be completed on time

FedEx, US/Europe/Asia | Business Process Mapping of a Custom Clearance project

• Identified the custom brokerage process across different geographies by conducting the workshop with the SME’s
• Identified different processes & activities at each location and how they fit in the organization’s value stream
• Created the Process mapping sheet and added various L1, L2, L3 and L4 processes along with activities as a pre-requisite for Business Process Modelling
• Created business models using Sparx Enterprise Architect Tool as a part of AS-IS process
• Facilitated workshops with the internal stakeholders to recommend tailored business solution
• Designed the heat maps to show the indicative process variations across geographies
• Identified the root cause of clients’ problem and recommended the solution to resolve those problem

TJX, UK | Datawarehouse development project for Customer 360 program

• Facilitated requirement elicitation session with the Business and used Brainstorming technique wherever applicable
• Created relevant User Stories using the business requirement information in JIRA and linked it to correct EPICS
• Prioritized user stories based on Business Requirement and ensured timely deliveries
  • Gained Knowledge on Customer 360 Analytics and how data warehousing works for Consumer Insight & Analysis
• Oversaw the VAT report details and how it can help the retailer in keeping a check on the correct Tax payment
• Understood the GDPR process of the region and how it can be integrated in the solution to avoid any PII data breach
• Created Customer 360 Vision & Scope document by collaborating with various stakeholders
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
• Facilitated workshops with stakeholders to build feasible solutions
• Writing basic SQL query to retrieve the database result for Customer, Transaction & Product
• Technology/Tools Used: Snowflake, JIRA, Confluence, Google Analytics.

TJX, UK | Supply Chain expert to manage the Quality Assurance operations using Manhattan WMOS & OMS

• Wrote & executed test cases in different environments and prepared user guides
• Mentored the entire QA team and helped them understand the process from Client perspective
• Collaborated closely with design, development and project management teams to ensure smooth implementation
• Analyzed result & documented findings for presentation at project team meetings
• Technology/Tools Used: Manhattan WMOS 2018, Manhattan OMS, HPALM, JIRA, Confluence

Primark, Ireland

• Managed & Co-ordinated the entire Quality Assurance process with client and 3 rd party Auditors,PwC
• Created a process flow of E2E order life cycle using the Visio tool
• Enabled streamlining of Security, Master PO Complex scenarios by understanding the client requirements and collaborating with different stakeholders
• Technology/Tool Used: Oracle RMS V15, HPALM, Visio

George.com (ASDA), UK

• Worked SC Expert for Apparel & General Merchandising Business Unit using Manhattan WMOS 2011, 2014 & Sterling OMS
• Directly managed client queries and coordinated with product management team to resolve post implementation issues
• Designed test cases for the new Warehouse Operations and executed them by coordinating with different teams
• Wrote E2E test cases & Executed using Ecommerce, IBM Sterling OMS and Manhattan WMOS for BOPIS model
• Mentored new team members and conducted Knowledge Transfer sessions on WMS & OMS processes
• Analyzed & Documented different Business processes and interfaces of the retailer
• Technology/Tools Used: Manhattan WMOS 2011, Manhattan WMOS 2014, Sterling OMS, HPALM