Rami Daou
Summary
Highly accomplished retail sales operations with 8 years of experience leading teams to achieve exceptional results. Proven track record, improving productivity by 15%-20%, and increasing customer satisfaction exceptional skills in training & stores/team performance, with a strong commitment to driving operational excellence and achieving business objective dynamic and results-driven professional with extensive experience in the luxury watch and men's accessories (luxury lighters, pens, wallet, watches, cufflinks etc..) Industry. Expertise in product knowledge.
Overview
11
11
years of professional experience
Work History
Retail Operation supervisor
Creative Style fashion
07.2023 - 09.2024
- Handling & Managing 7 Retail fashion Store ,Team of 40.
- Set job expectations and planned, monitored and appraised job contributions
- • Planned and reviewed compensation actions, ensuring policy and procedurecompliance• Contribute operations information and recommendations to strategic plans andreviews; prepare and complete action plans; implement production, productivity,quality and customer-service standards; solve problems; identify trends• Designed operations systems for effective product handling and storage• Analyze space requirements and equipment layout; implement changes• Analyze space requirements and optimize equipment layout• Ensured safe work environment by establishing and enforcing standardsLanguages • Maintained a safe, incident-free work environment• Liaised with operations team to enhance customer experience and resolve issues• Communicated operating policies and issues at department meetings• Collaborated with inventory manager and team for effective inventory analysis• Analyze market trends to refine sales tactics
Area retail Multi Store Manager
ONTIME
11.2017 - 07.2023
- Handling & Managing 4 Stores
- Team of 30
- Manage daily operations of 4 locations and activities of a team consisting of3 in-chargedmanagers, 30 associates,• Administer Annual budgets averaging 1M KWD• Develop daily, weekly, and monthly goals for each location, driving average sales• Conduct market research to analyze store numbers for strengths and opportunities,planning budgets and goals for each location and evaluating,
Showroom Manager
efashion. Eureka Trading
01.2014 - 01.2017
- Handling &Managing showroom 2000 Team of 45
- Recruiting, Training, Supervising and Appraising staff• Manage and motivate a team to increase sales and ensure efficiency• Manage stock levels and make key decisions about stock control• Analyse sales figures and forecast future sales• Ensure standards for quality, customer service and health and safety are met• Resolve health and safety, legal and security issues • Initiate changes to improve the business, such as revising opening hours to ensure thestore can compete effectively in the local market
Education
Bachelor Degree - Pedagogy
Kiev National Linguistics University
01.1997
Skills
- Sales strategy development
- Client relationship management
- Product knowledge
- Customer experience optimization
- Inventory management
- Visual merchandising
- Sales training and leadership
- Sales reporting and analytics
- Luxury brand representation
- Kpi sales reports
- KPI
- Trends market research
- Training program
- Team development
- Stock control
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Personal Information
Nationality: Lebanese
Timeline
Retail Operation supervisor
Creative Style fashion
07.2023 - 09.2024
Area retail Multi Store Manager
ONTIME
11.2017 - 07.2023
Showroom Manager
efashion. Eureka Trading
01.2014 - 01.2017
Bachelor Degree - Pedagogy
Kiev National Linguistics University
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