Bader Shaaban
Kuwait city
Summary
Bachelor’s degree holder in Physical Therapy with practical experience in customer service within a banking environment. Skilled in delivering high-quality client care, effectively communicating with diverse individuals, and handling inquiries in a professional and efficient manner. Strong foundation in physical therapy knowledge, including patient assessment, rehabilitation principles, and health education, combined with proven customer service abilities such as problem-solving, conflict resolution, and maintaining customer satisfaction. Adaptable, detail-oriented, and capable of working in both healthcare and client-facing roles, with a strong commitment to professionalism, empathy, and continuous learning.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
Commercial Bank Of Kuwait
Kuwait City, Al Asimah
2026.01 - Current
- Offered technical support, leading to enhanced user experience.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Managed customer accounts by providing exceptional service.
- Interacted with clients over phone and email to resolve queries promptly.
- Assisted customers with questions about products, services and terms.
Physical therapy intern
Medical park hospital Goztepe
Istanbul , Turkiye
2024.09 - 2025.06
- Assisted in patient assessment, providing valuable input for therapy planning.
- Conducted manual exercises to encourage muscle strength and flexibility.
- Prepared equipment for treatment, ensuring efficiency in therapy sessions.
- Collaborated with physical therapists to create individualised treatment plans.
Customer relations officer
Tarik Investment Investment, Construction, Tourism
istanbul , Turkiye
2024.01 - 2025.01
Education
Bachelor of health sciences - Physical therapy
Bahcesehir university
Istanbul 2019.08 - 2025.06
Skills
- Pressure handling
- Client-Focused approach
- Bilingual or multilingual
- Active Listening
- Conflict Resolution
- Multitasking
- Professionalism
Languages
English
Fluent
Arabic
Native
Turkish
Intermediate
Affiliations
- Fitness and running
- Dj and music production
Timeline
Customer service representative
Commercial Bank Of Kuwait
2026.01 - Current
Physical therapy intern
Medical park hospital Goztepe
2024.09 - 2025.06
Customer relations officer
Tarik Investment Investment, Construction, Tourism
2024.01 - 2025.01
Bachelor of health sciences - Physical therapy
Bahcesehir university
2019.08 - 2025.06