Bikash Rai
Ilam,Nepal
Summary
"Experienced customer service leader with over 3 years in retail operations, currently serving as a Store Supervisor and Trainer. Skilled in team development, daily operations management, inventory control, and delivering exceptional customer experiences. Adept at driving performance and fostering a positive, efficient team environment."
Overview
5
5
years of professional experience
Work history
Learning and development specialist
Nejoud Hospitality
Kuwait city, Kuwait
11.2023 - Current
Driven by a passion for excellence. I specialize in delivering outstanding customer experiences. I lead with confidence, empowering teams through strong guidance, safety-first thinking, and proactive communication. My focus is on building high-performing teams and cultivating a positive, results-driven environment.
Operations supervisor
Himalayan java
Kathmandu, Nepal
08.2021 - 09.2023
Education
Bachelor of Arts - Food and beverage management
05-2021
Skills
Team Leadership and Staff Development
Daily Operations Coordination
Staff Training and Performance Coaching
Customer Relationship Management (CRM)
Quality Assurance and Process Optimization
Health, Safety, and Compliance Oversight
Data Analysis and Reporting
Advanced Microsoft Excel Skills (data analysis, pivot tables, and reporting)
Problem-Solving and Conflict Resolution
Languages
English
Advanced
C1
Hindi
Advanced
C1
Nepali
Proficient
C2
Timeline
Learning and development specialist - Nejoud Hospitality
11.2023 - Current
Operations supervisor - Himalayan java
08.2021 - 09.2023
Institute of hotel management IHM - Bachelor of Arts, Food and beverage management