Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Brazina Bianca Fernandes

Brazina Bianca Fernandes

Salmiya

Summary

I have over 13 years of experience in retail, combining my passion for brand management, merchandising, customer service, operational excellence, and business innovation. I am an effective, organized, flexible, and self-motivated team player with strong communication skills. As a Business Subject Matter Expert at Alshaya Group, I provide in-depth knowledge and expertise in retail store operations and processes, leveraging my Brand Management and Merchandising background have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Subject Matter Expert/Brand Manager

Alshaya Group
Kuwait City
06.2022 - Current

· Provided subject matter expertise and guidance to cross-functional teams in designing SIOCS to meet Alshaya Requirements and on agreed best practices.

· Analyze existing cross-brand and functional Business processes and procedures to identify opportunities for improvement or cost savings initiatives.

· Conducted market/Brand research and analysis to identify industry trends and customer requirements.

· Collaborated with vendors to source materials at competitive prices while ensuring compliance with regulatory standards.

· Mentored store colleagues to deliver customer satisfaction, stock management, and revenue optimization on best practices related to product design and implementation strategies.

· Drafted technical documents, such as user manuals, test cases, and training materials, to ensure the accuracy of content.

· Developed comprehensive test plans for SIOCS to ensure quality assurance standards were met.

· Identified areas of risk within complex projects then proposed mitigation strategies for the successful completion of tasks.

· Workshops with both internal and external stakeholders to gather feedback regarding product performance issues or enhancements.

· Investigated customer complaints to determine root cause then implemented corrective action plans accordingly.

Acting Brand Manager

Alshaya Group
04.2020 - 05.2022

· Responsible for womenswear division in Debenhams core and own buy across 7 markets (KSA, UAE, Kuwait, Qatar, Egypt, Jordan & Bahrain) and 23 stores which contributes to 23% of the sales mix. The division consists of clothing made up of 23 Host brand brands.

· Managing buying and range building of 20 own-buy brands sold in Debenhams.

· Negotiating and managing supplier relationships with local and foreign suppliers.

· Defining space requirements and assessing store execution of merchandising and promotional plans

· Presenting to Vice presidents and Business managers in weekly trade meetings and business reviews.

· Sales planning, forecasting, budgeting, and phasing for the total year

· Purchasing budgets (OTB Open to Buy). Planning, forecasting, and finalizing OTB by Country, store, and brand.

· Stock management. Maintaining ideal stock levels throughout the year during seasons in warehouses and stores.

· Setting allocation criteria and quantities by category and product type while taking into consideration turnover space and store grade.

· Preparing the selections of items that go into Sale for MSS-Mid Season Sale, EOS-End of Season Sale, and General Promotions.

· Finalizing the markdown strategies for discounts and criteria by brand.

· Managing In-season Sales and margin forecasting monthly as per business requirements.

· Leading and developing the team on a day-to-day basis. Set up Personal development plans for the team. Manage weekly meetings with the team, discussing brand performance and strategies.

· Coordinating with the marketing teams to successfully implement and launch new campaigns and promotions.

Senior Merchandiser Womenswear

Alshaya Group
03.2015 - 03.2022

Merchandiser- Womenswear, Accessories and Lingerie

Alshaya Group
04.2013 - 03.2015

Assistant Merchandiser- Accessories and Lingerie

Alshaya Group
06.2011 - 03.2012

Senior Customer Service Representative

Hutchison 3 Global Services
08.2008 - 11.2010

Education

Bachelor of Commerce in Business Management - Business Management

Goa University
Goa
01-2008

Skills

  • Strong analytical skills
  • Strategic Thinking
  • Teamwork and Collaboration
  • Attention to Detail
  • Training and mentoring
  • Sales monitoring
  • Promotional planning
  • Performance monitoring
  • Strategy Development
  • Competitor Analysis
  • Internal Communications
  • Project Planning
  • Goal Setting
  • Task Prioritization
  • Continuous Improvement

Certification

· Manhattan – Sales and Margin Business Planning tool- 2015

· Merchandiser Development program- 2014

· Basics of Information Technology and Banking Course through ICICI Bank-2008

Languages

English
First Language

References

References available upon request.

Timeline

Subject Matter Expert/Brand Manager

Alshaya Group
06.2022 - Current

Acting Brand Manager

Alshaya Group
04.2020 - 05.2022

Senior Merchandiser Womenswear

Alshaya Group
03.2015 - 03.2022

Merchandiser- Womenswear, Accessories and Lingerie

Alshaya Group
04.2013 - 03.2015

Assistant Merchandiser- Accessories and Lingerie

Alshaya Group
06.2011 - 03.2012

Senior Customer Service Representative

Hutchison 3 Global Services
08.2008 - 11.2010

Bachelor of Commerce in Business Management - Business Management

Goa University
Brazina Bianca Fernandes