Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bshayer Mahmoud

(300030500035)
Mishrif

Summary

Motivated psychology graduate from Monash University, ranked 36th globally, with academic and professional experience across Australia and the Philippines. I have completed one year of Master’s level training at Victoria University, focusing on foundational, evidence-based therapeutic approaches including CBT, DBT, ACT, Person-Centred, and Play Therapy. My two years of customer service experience and role as a preschool assistant teacher have strengthened my communication skills and ability to build rapport with individuals from diverse backgrounds. This cross-cultural exposure has enhanced my adaptability and deepened my understanding of varied client needs. I am passionate about leveraging these skills in a psychology-related role to contribute meaningfully to the well-being, growth, and empowerment of individuals.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Volunteer

KACCH & BACCH
06.2025 - Current
  • Ensured a safe and hygienic environment for children by consistently sanitizing toys and play areas after each session at Jaber Hospital.
  • Fostered a warm and supportive environment for a pediatric patient at Bayt Abdullah, building rapport that enhanced her emotional comfort.
  • Observed a team member under pressure and took initiative to organize her workspace, to support her focus, reduce stress, and enhance team flow.
  • Provided emotional support to a young patient recovering from surgery at Jaber Hospital by handcrafting a bracelet in her favorite colors and writing a personalized, uplifting message, showing compassion beyond clinical care.

Food and Beverage Attendant

Parkroyal Hotel
08.2022 - 12.2024
  • Proficient in promoting food and beverage options, upselling, and cross-selling to enhance revenue streams.
  • Handled large-scale events, including weddings and corporate functions, accommodating 100–200+ guests.
  • Establish effective relationships with customers, fostering trust and loyalty.
  • Rewarded employee of the month.

Student Leader (Volunteer)

Monash University
05.2021 - 11.2021
  • Supported fellow students during the COVID-19 pandemic through regular peer check-ins and virtual communication.
  • Helped maintain community engagement and morale within the student group during remote learning.
  • Gained valuable insight into empathetic leadership, flexibility, and supporting mental wellbeing in times of crisis.

Assistant Pre-School Teacher

CENEP CAINTA
01.2018 - 04.2018
  • Assisted in monitoring and documenting children's progress and development, including observing and recording milestones, behavior, and interactions
  • Provided individualized support and attention to children, addressing their unique needs and fostering a positive and inclusive classroom environment
  • Assisted with orientation and helping new students and parents

Education

Bachelor of Arts - Psychology

Monash University
Melbourne
04.2001 -

Master of Arts - Counselling

Victoria University
Melbourne
04.2001 -

Skills

  • Case note writing

  • Confidentiality

  • Zoom

  • Active listening

  • Proficient in Microsoft Word, Excel, and PowerPoint

  • Teamwork and collaboration

Certification

Food & Allergens Certificate

Timeline

Volunteer

KACCH & BACCH
06.2025 - Current

Food and Beverage Attendant

Parkroyal Hotel
08.2022 - 12.2024

Student Leader (Volunteer)

Monash University
05.2021 - 11.2021

Assistant Pre-School Teacher

CENEP CAINTA
01.2018 - 04.2018

Bachelor of Arts - Psychology

Monash University
04.2001 -

Master of Arts - Counselling

Victoria University
04.2001 -
Bshayer Mahmoud (300030500035)