POS STILLS
BWAMBALE GEOFREY
WAITER AND BAER MAN
Kuwait City
Summary
Waiter Bartender with strong track record of success in all areas of restaurant operations. Resourceful and hardworking with excellent attention to detail and organized nature. Motivated, service-orientated waiter bartender with over 5 years of high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Seeking to make an impact in an innovative environment using creative mixology skills. Reliable waiter bartender with 5 years of hospitality experience. Offers flexible shifts to meet team goals and peak trading times. Barista and cocktail bartending trained.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Waiter Bartender
Jumeirah Beach hotel
Kuwait City
06.2022 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended to customer's needs proactively for first-class waiting service.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Stayed up to date on menu changes to accurately answer customer queries.
- Verified completed orders and served guests at tables.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Memorized complete menu and offered guests knowledgeable suggestions.
Waiter Bartender
Jumeirah Beach hotel
Dubai, Unitend Arab Emirates
06.2020 - 06.2022
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Refused drinks service to guests without appropriate proof of age.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
- Accurately took orders, making menu recommendations as appropriate.
- Increased order value by upselling sides, drinks and desserts.
Coffee Barista
Serena hotel
Kampala city
12.2016 - 10.2019
- Built and nurtured customer loyalty by remembering personal preferences.
- Boosted customer loyalty through attentive and efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Created speciality drinks according to exact customer requests and preferences.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Portioned dry ingredients for speedy food preparation.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Totalled bills and accepted cash, card and mobile payments.
Education
BSC In hospitality Management - Bachelor of hotel management and catering
YMCA Comprehensive Institute
Uganda 03.2018 - 03.2019
Certificate of Higher Education - BSBM
Mpanga Secondary school
Uganda 02.2011 - 03.2014
Skills
Strong communication
Outstanding customer service
Safe serving knowledge
Problem solving
Verbal communication
Cash reconciling
Cash control
Recipe development
Expert multitasker
Exemplary hygiene standards
High-volume dining
Mixology
Enthusiastic communicator
Extensive beer knowledge
Alcohol order processing
Till balancing
Food service
Customer retention
Menus and specials
Banquet service
Software
OPERA SOFTWARE SKILLS
Interests
Hellping people
Developing other people
Reading historical books
I bwambale geofrey declare that the information given above is true and correct. I will be so grateful if you consider me to the recruitment process
Timeline
Waiter Bartender
Jumeirah Beach hotel
06.2022 - Current
Waiter Bartender
Jumeirah Beach hotel
06.2020 - 06.2022
BSC In hospitality Management - Bachelor of hotel management and catering
YMCA Comprehensive Institute
03.2018 - 03.2019
Coffee Barista
Serena hotel
12.2016 - 10.2019
Certificate of Higher Education - BSBM
Mpanga Secondary school
02.2011 - 03.2014