CARMONA LUTAP
Al Farwaniyah
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SECOND ASSITANT MANAGER
AL-MAOUSHERJI CATERING COMPANY
McDonald’s Kuwait
10.2020 - Current
- Meeting QSC standards on all shifts without supervision
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Giving input on crew performance reviews
- Completing weekly inventories and statistical (or variance) report
- Logging and preparing invoices for payment
- Maintaining restaurant safety awareness and safety records
- Using proper verification procedures when handling deposits and contents of the safe
- Adjusting Production Charts Collecting information and initiating insurance claims when accidents occur on the shift
- Calculating the restaurant’s Build-to’s and ordering of food, paper, and operating supplies
- Helping to budget and control assigned P&L line items
- Completing assigned, daily, weekly, and monthly equipment calibrations and PM tasks.
Crew Trainer
AL-MAOUSHERJI CATERING COMPANY
McDonald’s Kuwait
08.2016 - 02.2020
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Trained other employees in customer service, food safety, and performance requirements.
Crew Member
Golden Arches Development
McDonald’s Philippines
04.2014 - 07.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
2-year Course in Hotel And Restaurant Services - Hotel And Restaurant Management
Colegio De Sta. Teresa De Avila Foundation Inc.
Quezon City, Manila, Philippines04.2011
SECONDARY -
Caybiga High School
Caloocan City, Manila, Philippines04.2009
PRIMARY -
Caybiga Elementary School
Caloocan City, Manila, Philippines04.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Operations Management
- Staff Development
- Performance Evaluations
- Product Management
- Key Performance Indicators
- Teamwork and Collaboration
- Task Delegation
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Accomplishments
- BEST IN ASSEMBLER ALL STAR COMPETITION: OCTOBER 2015
- BRAND AMBASSADOR ORIENTATION: NOVEMBER 2016
- OUTSTANDING PERFORMANCE AND VALUABLE SERVICE: FEB 2017
- BEST IN FRIES STATION: DECEMBER 2017
- BEST IN INITIATOR: DECEMBER 2018
- CREW TRAINER COURSE: MAY 2019
- BUILDING A SAFE, RESPECTFUL AND INCLUSIVE WORKPLACE: SEPT’21
- SHIFT LEADERSHIP TRANSITION: SEPT 2021
- ADVANCED SHIFT LEADERSHIP (Virtual): MAY 2022
- DLIM CLASS (Developing the Leader in Me): APRIL 2023
Personal Information
- Age: 31
- Hobbies: Learning new things, things like driving.
- Height: 5"
- Weight: 60 kilos
- Date of Birth: 02/11/93
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
SECOND ASSITANT MANAGER
AL-MAOUSHERJI CATERING COMPANY
10.2020 - Current
Crew Trainer
AL-MAOUSHERJI CATERING COMPANY
08.2016 - 02.2020
Crew Member
Golden Arches Development
04.2014 - 07.2016
2-year Course in Hotel And Restaurant Services - Hotel And Restaurant Management
Colegio De Sta. Teresa De Avila Foundation Inc.
SECONDARY -
Caybiga High School
PRIMARY -
Caybiga Elementary School