G. CHANDRA SEKHAR REDDY

-Coordinated with technicians to ensure timely completion of warranty repairs, resulting in increased customer satisfaction.

- Monitoring of Warranty and extended warranty claims on daily basis,

- Ensuring all the warranty claims submitted as per Volkswagen & SKODA Warranty Guidelines.

- Control the time units of warranty jobs and all clocking of technician.

- Ensuring warranty claims for submissions to SAGA/2 VW

and SKODA warranty system and within the stipulated number of submission days.

- Co-ordinate with the shop to implement VW Safety Campaigns providing technical assistance on workshop literature.

- Acquiring prior approvals from Volkswagen for carrying out Major repairs and Goodwill approvals.

- Co-ordinate with extended warranty team and taking authorization of claims,

- Preparing job cards and supported documentation for warranty audit,

- Warranty claims Credit note reconciles on monthly basis.

- Behbehani Motors company

- distributor for Volkswagen, SKODA and Porsche vehicles in Kuwait

• Prepare and process warranty claims according to manufacturer guidelines.

Manufacturer& Dealer Training programmes attended:

Alghanim Industries is a leading automobile Dealer in Kuwait

- Leading distributor for GM vehicles

Job Purpose & Job Role:

- Decision making in Warranty Technical issues.

- Report the product issue to MEO as a PIR.

- Process the warranty claims as per warranty GMME P&P.

- Prepare the required documents as per GM P&P for ATWM Audit.

- GMME Service Policies and Procedures – GM Training

- RO Documentation, 

- Global Warranty Management System – GM Training

- IMQ Introductory Certification in Team Leading – ILM

- E- Learning Training in Kerridge Software.

- Time Management & Planning Skills – GM Training.