CHARLES JOSEPH HERMON
Kuwait
Summary
Dynamic Business Unit Head with 17+ years of progressive leadership experience driving business growth across Enterprise Software, Autodesk Solutions, AEC Technology, Digital Construction, Customer Success, Channel Management, and Strategic Business Development throughout the GCC.
Currently leading the AEC Business Unit at Grand International Company (GIC), Kuwait, with full responsibility for a USD 15 million annual business portfolio , commercial strategy, sales performance, customer success, partner ecosystem, and operational excellence.
Demonstrated success in delivering 25–30% year-over-year business growth , maintaining 85%+ software renewal rates , and helping establish 95% Autodesk market share in Kuwait . Experienced in managing enterprise opportunities valued up to USD 1.7 million , developing high-performing teams, and building strategic relationships with customers, partners, and global technology vendors.
Recognized for consultative selling, executive stakeholder engagement, and driving long-term business value through customer-centric leadership and strategic execution.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work history
Business Unit Head – AEC
Grand International Company (GIC)
Kuwait
2025.03 - 2026.07
Lead the organization's AEC Business Unit with responsibility for commercial strategy, revenue growth, customer success, business development, vendor management, and operational performance.
Key Responsibilities
- Direct business strategy and execution for Autodesk and complementary AEC technologies.
- Manage a USD 15 million annual business portfolio.
- Drive revenue growth, profitability, and market expansion.
- Lead and develop a team of 5 professionals.
- Build strategic partnerships with Autodesk and technology vendors.
- Develop annual business plans, forecasts, and growth initiatives.
- Manage strategic enterprise customers across government and private sectors.
- Expand digital construction adoption throughout Kuwait.
Key Achievements
- Helped establish 95% Autodesk market share in Kuwait.
- Delivered 25–30% YoY business growth through strategic account expansion and consultative selling.
- Managed enterprise opportunities valued up to USD 1.7 million .
- Successfully recovered strategic customers from competitors through value-based engagement and technical demonstrations.
- Strengthened executive relationships with enterprise customers, consultants, contractors, and government organizations.
Business Unit Manager – Autodesk
Grand International Company (GIC)
Kuwait
2022.03 - 2025.03
Led Autodesk business operations in Kuwait with responsibility for sales growth, strategic accounts, customer engagement, licensing, renewals, and business planning.
Key Achievements
- Expanded Autodesk business across Kuwait.
- Developed strategic account plans for enterprise customers.
- Increased customer retention through proactive engagement.
- Supported BIM and digital transformation initiatives.
- Strengthened relationships with consultants, contractors, and government organizations.
Manager – Channel & Renewal Sales
Omnix International
Dubai, United Arab Emirates
2017.08 - 2022.01
Managed Autodesk channel ecosystem across the Lower Gulf region, driving partner enablement, subscription renewals, and customer success.
Key Achievements
- Managed relationships with 20+ Autodesk Channel Partners .
- Maintained 85%+ regional software renewal rate .
- Led partner enablement and business planning initiatives.
- Supported Autodesk transition to subscription and recurring revenue models.
- Strengthened partner performance and customer retention.
Subscription Program Manager
Omnix International
Dubai, United Arab Emirates
2016.03 - 2017.07
Led subscription strategy across the Lower Gulf, supporting licensing transitions, partner readiness, customer adoption, and recurring revenue growth.
Sales Consultant – Autodesk Solutions
Omnix International
Dubai, United Arab Emirates
2010.02 - 2016.02
Managed enterprise software sales, strategic account development, Autodesk licensing, and customer success for major accounts.
Subscription Coordinator
Omnix International
Dubai, United Arab Emirates
2008.10 - 2010.01
Managed Autodesk licensing operations, subscription administration, and channel partner support.
Education
Bachelor of Commerce - B.Com
Calicut University
2005.06 - 2008.05
Skills
- Autodesk Portfolio & Licensing
- Autodesk Construction Cloud (ACC)
- BIM & Digital Construction Solutions
- Enterprise SaaS & Subscription Business Models
- AEC Technology Solutions
- SketchUp Ecosystem
- Chaos V-Ray Solutions
- Lumion Solutions
- CSI Structural Solutions
- Adobe Licensing & Creative Solutions
- Microsoft Business Solutions
EXECUTIVE HIGHLIGHTS
- 17+ years of leadership experience in Autodesk, Enterprise Software, and AEC Technology
- Responsible for a USD 15 Million annual business portfolio
- Achieved 95% Autodesk market share in Kuwait
- Delivered 25–30% Year-over-Year business growth consistently
- Maintained 85%+ regional software renewal rate
- Managed enterprise opportunities valued up to USD 1.7 Million
- Lead and mentor a team of 5 professionals
- Extensive experience in Business Unit Leadership, Customer Success, Enterprise Sales, and Digital Transformation
CORE COMPETENCIES
- Business Unit Leadership
- P&L Management
- Strategic Business Planning
- Revenue Growth
- Enterprise Software Sales
- Autodesk Business Development
- Autodesk Construction Cloud (ACC)
- Customer Success
- Strategic Account Management
- Business Development
- Partner & Channel Management
- Executive Negotiation
- Go-to-Market Strategy
- Forecasting & Pipeline Management
- Executive Stakeholder Management
- Digital Transformation
- Licensing & Subscription Management
- Team Leadership
- Commercial Strategy
- Operational Excellence
LEADERSHIP STRENGTHS
- Executive Business Leadership
- Strategic Planning & Business Growth
- Enterprise Software Sales
- Consultative & Outcome-Based Selling
- Customer Success Leadership
- Strategic Account Management
- Partner & Channel Development
- Executive Negotiation
- Revenue Growth & Forecasting
- Go-to-Market Strategy
- Team Leadership & Coaching
- Digital Transformation
AWARDS & RECOGNITION
Contributed to GIC Kuwait receiving the following Autodesk partner awards:
- Autodesk Most Collaborative Partner of the Year – FY26
- Autodesk Most Collaborative Partner of the Year – FY25
- Autodesk Best Partner Award – FY24
- Autodesk Channel Excellence Award – Emerging Partner of the Year (EMEA) – 2022
LANGUAGES
English
Fluent
Malayalam
Fluent
Hindi
Advanced
Certification
Outcome-Based Selling - Wilson Learning | Jul 2022 – Aug 2022
Customer Success 3.0 - Lemon Operations | Mar 2021
A-Team 2.0 Sales Excellence Program - Autodesk | Dubai, UAE | Feb 2019 – Jul 2019
Autodesk Business Model Transformation Training - Autodesk | Abu Dhabi, UAE | Sep 2015
Successful Sales Negotiations - Wideview | Dubai, UAE | Nov 2011
Target Account Selling (TAS) - Forum FZ LLC | Dubai, UAE | May 2011
Value Selling - Value Selling Associates | Dubai, UAE | May 2010
Timeline
Business Unit Head – AEC
Grand International Company (GIC)
2025.03 - 2026.07
Business Unit Manager – Autodesk
Grand International Company (GIC)
2022.03 - 2025.03
Manager – Channel & Renewal Sales
Omnix International
2017.08 - 2022.01
Subscription Program Manager
Omnix International
2016.03 - 2017.07
Sales Consultant – Autodesk Solutions
Omnix International
2010.02 - 2016.02
Subscription Coordinator
Omnix International
2008.10 - 2010.01
Bachelor of Commerce - B.Com
Calicut University
2005.06 - 2008.05