Microsoft Office
Chiranjibee Upadhayay
Team Leader
Farwaniya
Summary
Experienced retail operations leader with strong expertise in store management, customer service, cash operations, merchandising, and team leadership. Known for maintaining high standards, driving performance, and ensuring smooth daily operations in fast-paced retail environments.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Team Leader
Homecentre
05.2023 - Current
- Joined Homecentre Kuwait as a Department Team Leader (DTL) and promoted to Team Leader.
- Lead daily floor operations, staff briefings, and performance reviews.
- Train and guide new joiners to ensure smooth onboarding.
- Deep dive into store performance to support business growth.
- Ensure 100% adherence to SOPs, store processes, and audit requirements.
- Maintain strong merchandising standards, clear and organized presentation, and consistent product availability.
- Monitor monthly targets and motivate the team to drive sales.
Head Cashier
Homecentre
03.2015 - 01.2020
- Supervised cash operations, cash flow, store opening and closing, and daily cash tally.
- Handled cash banking, petty cash, and ensured zero variance.
- Supported sales floor operations and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Beauty Advisor
Revlon India
03.2013 - 01.2015
- Assisted customers with product recommendations.
- Managed merchandising and promotions.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Visual Merchandiser
Procter & Gamble
01.2011 - 01.2013
- Executed brand displays and ensured planogram compliance.
Education
Higher Secondary Education - Arts
J. B. Hagjer College
Assam, India01.2009
Skills
- Retail operations management
- Customer service excellence
- Team leadership and training
- People Management
- Analytical thinking
- Cash handling and till management
Software
Oracle BI
Personal Details
- Nationality: Nepali
- Current Location: Farwaniya, Kuwait
- Date of Birth: November 30, 1989
- Languages: English, Arabic, Hindi, Nepali
Timeline
Team Leader
Homecentre
05.2023 - Current
Head Cashier
Homecentre
03.2015 - 01.2020
Beauty Advisor
Revlon India
03.2013 - 01.2015
Visual Merchandiser
Procter & Gamble
01.2011 - 01.2013
Higher Secondary Education - Arts
J. B. Hagjer College