- English
CHRISTINE IRISH DELA CRUZ
Fintas
Summary
Sales Associate with over 17 years of experience in client interaction and sales, renowned for enhancing customer satisfaction through personalized service and strategic upselling. Demonstrates exceptional skills in negotiation, merchandising, and stock management, consistently exceeding sales targets. Committed to fostering a collaborative team environment to drive sales growth and improve customer experiences.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
18
18
years of professional experience
Work History
Sales Associate
Santoni
12.2024 - Current
- Greet customers and address inquiries, ensuring a welcoming atmosphere.
- Maintained and organized stock room for efficient merchandise retrieval.
- Processed sales transactions efficiently at the register.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Harvey Nichols, Women’s Shoes Department
12.2019 - 03.2024
- Greet customers and address inquiries, ensuring a welcoming atmosphere.
- Facilitated purchase completion with efficiency, enhancing customer satisfaction.
- Recommended products tailored to customer needs, boosting sales.
- Informed customers of promotions, increasing awareness and sales.
- Provided exceptional customer service, resulting in positive feedback.
- Drove sales through personalized product recommendations, proactive customer engagement, and strategic upselling, consistently exceeding monthly targets.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Advisor
Bottega Veneta 360 Style
09.2018 - 09.2019
- Assisted customers in identifying needs, ensuring exceptional service delivery.
- Collaborated with team to maintain organized stock areas, enhancing efficiency.
- Executed daily tasks set by management, contributing to smooth operations.
- Supported merchandising efforts, maintaining clean, appealing store environment.
- Maintained impeccable store presentation, ensuring product displays and inventory were meticulously organized to enhance the luxury shopping experience.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
Call Center Agent/Travel Specialist
Teleperformance Center Ayala - Expedia
09.2017 - 09.2018
- Handled customer inquiries and complaints, achieving high satisfaction rates.
- Processed orders and payments efficiently, ensuring seamless transactions.
- Identified and escalated issues, contributing to improved service protocols.
- Advised clients on travel arrangements, enhancing customer travel experiences.
- Drove sales growth by effectively upselling products and services, while efficiently processing orders and applications in the computer system.
Sales Advisor
Bottega Veneta 360 Style
05.2012 - 08.2017
- Welcomed customers, identified needs, and provided tailored service solutions.
- Consistently delivered exceptional service, enhancing customer satisfaction.
- Collaborated with team to maintain organized stock areas and efficient operations.
- Executed daily tasks and priorities, ensuring smooth store operations.
- Maintained knowledge of promotions, contributing to increased sales.
- Optimized store operations, consistently meeting sales targets while maintaining impeccable merchandising and inventory management standards.
Supervisor
M.H. Alshaya Co. Boots Pharmacy
06.2008 - 05.2012
- Supervised daily operations, ensuring efficient stock logistics and showroom functionality.
- Trained team to boost beauty consultation skills, enhancing customer service quality.
- Monitored inventory, optimizing stock levels to align with sales demands.
- Maintained sales and customer records, fostering personalized service.
- Introduced new products, clearly communicating benefits to drive sales growth.
- Maintained comprehensive product knowledge, ensuring accurate information dissemination and effective showcasing of new beauty samples to customers.
Beauty Advisor
M.H. Alshaya Co. Boots Pharmacy
05.2007 - 06.2008
- Maintained up-to-date client records to enhance sales efficiency.
- Built strong vendor relationships to support business growth.
- Conducted customer makeovers to boost product engagement.
- Utilized product knowledge to drive sales and customer satisfaction.
- Executed procedures to ensure efficient transactions and service delivery.
- Drove sales growth through personalized makeovers and product expertise, fostering strong client relationships and enhancing customer loyalty at Boots Pharmacy.
- Maintained meticulous client records and executed efficient transactions, ensuring compliance with department standards and special procedures.
Education
Computer System Design and Programming -
AMA Computer Learning Center
01.2012
Skills
- Customer service
- Sales
- Merchandising
- Stock management
- Product knowledge
- Upselling
- Client interaction
- Negotiation
- Administration
- Cash handling
- Visual merchandising
- Team leadership
- Problem-solving
- Communication
- Time management
- Teamwork and collaboration
- Problem-solving skills
LANGUAGES
- Tagalog
- Arabic
Timeline
Sales Associate
Santoni
12.2024 - Current
Sales Associate
Harvey Nichols, Women’s Shoes Department
12.2019 - 03.2024
Sales Advisor
Bottega Veneta 360 Style
09.2018 - 09.2019
Call Center Agent/Travel Specialist
Teleperformance Center Ayala - Expedia
09.2017 - 09.2018
Sales Advisor
Bottega Veneta 360 Style
05.2012 - 08.2017
Supervisor
M.H. Alshaya Co. Boots Pharmacy
06.2008 - 05.2012
Beauty Advisor
M.H. Alshaya Co. Boots Pharmacy
05.2007 - 06.2008
Computer System Design and Programming -
AMA Computer Learning Center
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