Christopher El Khoury

• Reestablished the gym's data management system through the implementation of

the Mindbody app, ensuring seamless client scheduling and record-keeping.

• Spearheaded outdoor marketing sales initiatives to attract new clients and

enhance brand visibility.

• Conducted fitness assessments, tracked client progress, and adjusted training

regimens to optimize results.

• Represented Empire Fitness on Kuwait Tv in an episode discussing mental health and wellness during my tenure at Empire Fitness.

• Proposed multi-channel marketing campaigns to executives, driving brand awareness and customer engagement.
• Researched industry trends to identify growth opportunities through emerging social media channels and platforms.
• Developed and executed strategic social media marketing plans to increase online presence and brand visibility.

• Presented and participated during event plans, budgets, and ROI projections to secure executive approval.
• Established and nurtured strong relationships with key decision-makers to secure support and endorsement for event initiatives.
• Collaborated with HR, marketing teams, and CEOs to present customized offers, driving engagement and mutual profitability.

• Developed and managed relationships with Forex trading clients, delivering tailored support and strategic guidance to meet their investment needs.
• Conducted market analysis and designed investment strategies aligned with client goals and risk tolerance, optimizing portfolio performance.
• Ensured precise documentation of client interactions, transactions, and account activities, maintaining compliance and operational efficiency.

• Led a team of 300+ customer service representatives for Virgin Media UK, ensuring high performance and customer satisfaction.
• Managed team performance through goal setting, coaching, and feedback to align with organizational goals and drive results.
• Established and tracked KPIs to generate performance reports, ensuring continuous improvement and efficiency.
• Analyzed key performance metrics (e.g., first call resolution, average handling time, inbound/outbound calls, and customer satisfaction) to identify areas for improvement.

• Collaborated with global cross-functional teams to resolve quality issues in a timely manner.
• Conducted audits on workflow charts and system diagrams, improving process visualization and system efficiency.
• Analyzed digital content performance metrics, identifying trends and optimizing content strategies for better results.
• Monitored compliance with policies and procedures,ensuring adherence to standards.