Collins Luseno
Cafe Supervisor/Coffee Artist
Nairobi
Summary
Cafe supervisor with 3+ years in specialty coffee and high-volume service. I improve workflow, train baristas, and control quality under pressure. Increased service speed and reduced waste through tighter operations and clear standards. Strong in inventory control, team leadership, and customer experience.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Supervisor/Coffee Artist
%ARABICA COFFEE
06.2025 - Current
- Lead shift operations in a busy specialty coffee shop.
- Maintain espresso quality and consistent extraction across all baristas.
- In-store trainer for the new joiners on service flow and workstation discipline.
- Manage customer flow and reduce delays through efficient task allocation.
- Perform daily inventory checks, stock ordering, and waste control.
- Employee of the Month for managing peak-hour operations, driving team performance to achieve ultra monthly target and maintaining highest service speed with zero customer complaints
Barista/Shift Leader
United States Embassy Cafeteria
01.2025 - 06.2025
- Supervise café operations, increasing service efficiency by 20%.
- Handle customer concerns and protect brand service standards.
- Train and mentor 5 junior baristas to improve consistency and workflow.
- Improve stock control and reduce waste by 20% through inventory optimization.
Barista
Sankara Autograph Collection Marriott Hotel
01.2023 - 12.2024
- Led coffee station during peak periods, preparing over 200 drinks daily.
- Maintained high-quality espresso standards, contributing to positive guest reviews.
Waiter & Junior Barista
Java House–Westlands Square
02.2022 - 12.2023
- Improved order accuracy by 30% through clear communication and service efficiency.
Education
Certificate of Secondary Education -
Lunza Boys High School
01-2020
Certificate of Primary Education - undefined
Eshikangu Primary School
01-2016
Skills
Specialty Coffee Brewing (V60, Chemex, Espresso, French Press) - Expert
Espresso Machine Operation ( Slayer, La Marzocco, Nuova Simonelli) - Expert
Latte Art & Beverage Recipe Development - Expert
Team Leadership & Staff/Barista Training - Expert
POS System & Cash Handling - Expert
Inventory Control & Stock Requisition - Expert
Timeline
Supervisor/Coffee Artist
%ARABICA COFFEE
06.2025 - Current
Barista/Shift Leader
United States Embassy Cafeteria
01.2025 - 06.2025
Barista
Sankara Autograph Collection Marriott Hotel
01.2023 - 12.2024
Waiter & Junior Barista
Java House–Westlands Square
02.2022 - 12.2023
Certificate of Primary Education - undefined
Eshikangu Primary School
Certificate of Secondary Education -
Lunza Boys High School