C R RANJITH
New Delhi,Delhi
Summary
Motivated Customer Service Officer with 9+ years of Aviation industry experience. Delivers on team goals through planning and collaboration. Skilled in data analysis and CRM reporting. Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Senior Traffic Officer
Kuwait Airways
Kuwait City, Kuwait
11.2019 - 11.2023
- Managing Counters And Boarding Gates , Staff Rostering
- Greeting customers with kind and courteous customer service, rather if they need help with the kiosk checking in, checking in baggage at the counter, or just questions about what can be taken through security.
- Verifying identification and travel documents to efficiently board passengers for an on-time departure.
- Ensuring correct boarding passes are provided to each passenger for the assigned charter flight.
- Handling transactions in a timely manner over sales, delayed, canceled flights, and any issue related to lost/ damaged luggage.
- Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources.
- Escorting passengers to flights, with special attention to senior, disabled and minor passengers.
- Running paperwork and taking care of the boarding process in the timely professional manner.
Customer Service Officer
INDIGO Airlines
New Delhi, India
03.2019 - 09.2019
- Assisting with scheduling workforce for daily shifts while conducting routine oversight for successful operation.
- Performing daily administrative functions geared towards monitoring and tracking-time arrivals and departures.
- Accurately maintaining logs associated with flight ensuring compliance with company practices.
- Responsible for helping customers with ticket purchasing, and scanning tickets for customers getting on board, do all safety checks when the flight lands and before it takes off.
- Providing great customer service to all passenger whether taking a flight or requiring information.
- Maintaining the level of service expectations of both the passenger and the airline customer at all times.
- Verifying travel documents, escort passengers to the gate and security if needs.
Customer Service Senior Agent
Air India SATS Private Limited
New Delhi, India
08.2016 - 02.2019
- Dedicated To Vistara Airlines
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Adhered strictly to policies and procedures for continued company compliance.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Senior accountant
PIGEON INTERNATIONAL CARGO & COURIER
New Delhi, India
05.2014 - 06.2016
- Generated and presented monthly financial statements to senior management.
- Prepared monthly profit and loss, balance sheet and cash flow reports with exceptional accuracy.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Prepared monthly bank reconciliations with 100% accuracy.
- Checked and imported payroll and pension data to pay salary deductions.
Education
Bachelor of Commerce - Computer Application
National College
India 04.2011 - 03.2014
XII th - Commerce
Saraswathi Vidhyalaya
India 03.2009 - 02.2011
Certificate of Higher Education - Maths
Brilliants Convent School
New Delhi 03.2008 - 02.2009
Skills
- Willingness to take challenges
- Ability to adapt with new emerging technologies
- Quick learning capability
- Hard Working
- Sincerity in jobs
- Good communication Skills
- Good social contact
- MS Office, Adobe Photoshop, Tally
- Customer service
- Amadeus , Go-Now, Navitaire, Software knowledge
Interests
- Listening Music, Reading Books &Blogs, Playing Cricket, Exploring different places
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Tamil
Elementary
Arabic
Intermediate
Timeline
Senior Traffic Officer
Kuwait Airways
11.2019 - 11.2023
Customer Service Officer
INDIGO Airlines
03.2019 - 09.2019
Customer Service Senior Agent
Air India SATS Private Limited
08.2016 - 02.2019
Senior accountant
PIGEON INTERNATIONAL CARGO & COURIER
05.2014 - 06.2016
Bachelor of Commerce - Computer Application
National College
04.2011 - 03.2014
XII th - Commerce
Saraswathi Vidhyalaya
03.2009 - 02.2011
Certificate of Higher Education - Maths
Brilliants Convent School
03.2008 - 02.2009