David Lawrence Monteiro
Stewarding And Hygiene Manager
Mumbai
Summary
Acclimatized professional with 14 years of inclusive experience in Hospitality sector entailing: Strategic Planning/ Event Management /Budget Control/Inventory Management/Facility Management/Team Management/Client Servicing/General Administration/Resource Management/Food Service Operations/Haccp (food safety management programme ) DAVID LAWRENCE MONTEIRO STEWADINGAND
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Hygiene & Stewarding Manager
STEWARD, STEWARDING, IHG INTERCONTINENTAL
Kuwait
10.2021 - Current
- Maintaining and facilitating timely accurate sampling, analysis and reporting of quality assessments works of finished, Raw material , water, personal Hygiene, Equipment’s Hygiene, in order to assure their conformance to laid down as per required standards
- Internal Audit: Ensuring that departments complies with food safety and Hygiene regulations
- Assisting external auditors during all food safety audits like FSSAI legal Audit, Johnson Diversey – Taj Partnership Hygiene audits
- Supplier audits and Food safety training on regular basis
- Handling Guest complaints, Root cause analysis and implementing corrective action to improve the Quality
- Responsible to conduct Hygiene training for all food handlers
- Monitoring the products flow and process from receiving of raw material to dispatch of finished products
- Developing SOP, GMP for all operational process to improvise the quality standards
- Verifying the kitchen records, microbiology record and supervise documentation procedure and controls, related to food safety
- Monitor and Manage pest control activities at the site to ensure that the raw material and finished products and entire premises are free from infestation
- Member of COVID Marshal Team
- Strategic Planning
- O
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Accurately completed end-of-day financial tasks worth over of cash and card transactions daily.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Monitored food preparation, production and plating for quality control.
- Adhered to social distancing protocols and wore mask or face shield.
- Delivered services to customer locations within specific time frames.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Exceeded goals through effective task prioritisation and great work ethic.
- On boarded new temps by entering employee information into systems.
Stewarding and Hygiene Manager
Shangri-La hotel, Shangri-la Hotel Dubai
Dubai
01.2018 - 10.2021
- Stewarding &Hygiene/food safety
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created plans and communicated deadlines to complete projects on time.
- Developed team communications and information for meetings.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Executive Chief Steward
Intercontinental Hotel muscat
muscat
08.2017 - 06.2018
- Handling food & beverage, banquet, conference Buffet set ups
- Arranging the inventories; ensuring all the outlets, bars, banqueting and kitchens are supplied with necessary equipment
- Monitoring staffing levels of the outlets; ensuring that all the staff of the outlet adheres to department’s operational strategies
- Providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems
- Managing all aspects of Buffet service management involving ambience
- Reporting the weekly work schedules related to forecasted house, banquet and outlets occupancies
- Monitoring and controlling the entire stewarding, CGS store, operations etc
- Taking daily briefing of supervisors for smooth operation.
- Delivered services to customer locations within specific timeframes.
- Conducted research, gathered information from multiple sources and presented results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours across night, weekend and holiday shifts.
STEWARDING AND HYGIENE MANAGER
Intercontinental Hotel
01.2014 - 07.2017
- Handling food & beverage, banquet, conference Buffet set ups
- Arranging the inventories; ensuring all the outlets, bars, banqueting and kitchens are supplied with necessary equipment
- Monitoring staffing levels of the outlets; ensuring that all the staff of the outlet adheres to department’s operational strategies Providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems
- Managing all aspects of Buffet service management involving ambience
- Reporting the weekly work schedules related to forecasted house, banquet and outlets occupancies
- Monitoring and controlling the entire stewarding, CGS store, operations etc
- Taking daily briefing of supervisors for smooth operation
EXECUTIVE CHIEF STEWARD
OBEROI HOTELS & RESORTS
01.2013 - 12.2013
- The Accountabilities: The Oberoi has 5 outlets non busy banquets 330 rooms and busy meeting rooms The Trident has 555 rooms 6 outlets Busy banqueting operation and supporting Atlanta to Mr Ambani services
ASST STEWARDING MANAGER
TAJ HOTELS AND RESORTS
MUMBAI
04.2010 - 01.2013
- The Accountabilities: 430 rooms and 8 outlets busy hotel in Mumbai with huge capacity banqueting events and operations/outside catering events
CHIEF STEWARD
DISNEY WORLWIDE SERVICES RESORTS AND CRUISE SERVICES
06.2006 - 02.2010
- Worked and handles the stewarding/sanitation profile with huge operations
- HOBBIES
- Awarded Certificate for 100% Attendance in Disney land Best idea executive of the year
- Haccp advance and haccp level 2 certified course on sanitation process completed
- Iso 22000-2005 certified as lead auditor fsms
Education
Bachelors - hotel and catering management open
Mumbai University
Mumbai 01.2005 - 01.2008
H.S.C - science
Mumbai University
Wilson CollegeNEBOSH CERTIFIED -
NEBOSH
HFSkills
Excellent managerial techniques
undefinedAccomplishments
- ISO 22000 CERTIFIED TRAINER
- FOOD SAFETY ISO 22000 LEAD AUDITOR DIPLOMA IN FOOD SAFETY AND HELATH SAFETY
- Proficiency in devising and implementing optimum business strategies to enhance new process development & quality standards across all departments viz
- Housekeeping, F&B, Front Office, Guest Servicing, CRM, etc
- Adept in managing overall profitability of operations and accountable for strategic utilization and deployment of available resources to achieve organizational objectives
- Adept in identifying the human resource requirements and initiating the recruitment process ensuring the best fit
- Excellent communication, interpersonal, relationship management and problem solving skills
- Recognised for outstanding organisational skills, creativity, artistic display, public relations and an ability to consistently exceed guest expectation
Affiliations
- International Association of Administrative Professionals
- American Society of Safety Professionals
Timeline
Hygiene & Stewarding Manager
STEWARD, STEWARDING, IHG INTERCONTINENTAL
10.2021 - Current
Stewarding and Hygiene Manager
Shangri-La hotel, Shangri-la Hotel Dubai
01.2018 - 10.2021
Executive Chief Steward
Intercontinental Hotel muscat
08.2017 - 06.2018
STEWARDING AND HYGIENE MANAGER
Intercontinental Hotel
01.2014 - 07.2017
EXECUTIVE CHIEF STEWARD
OBEROI HOTELS & RESORTS
01.2013 - 12.2013
ASST STEWARDING MANAGER
TAJ HOTELS AND RESORTS
04.2010 - 01.2013
CHIEF STEWARD
DISNEY WORLWIDE SERVICES RESORTS AND CRUISE SERVICES
06.2006 - 02.2010
Bachelors - hotel and catering management open
Mumbai University
01.2005 - 01.2008
H.S.C - science
Mumbai University
NEBOSH CERTIFIED -
NEBOSH
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