Abdelrahman Abdien
Head Of Operations
Kuwait City,KU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Head of Operations
Icelandic Glacial
05.2023 - Current
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
Operations Supervisor
Trukkin
06.2021 - 02.2023
- Interceded between employees during arguments and diffused tense situations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Customer Sales and Service Expert
Otlob - Delivery Solutions
04.2020 - 04.2021
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained 70% conversion rate on new contacts by using persuasive communication skills
- Created and maintained detailed database to develop promotional sales
- Implemented and developed customer service training processes
Education
Bachelor of Social Work - Psychology And Sociology
Aswan University
Egypt 01.2014 - 08.2019
Skills
Problem solving
Sales Strategies
Multitasking
Excellent Communication
Client Relations
Translation and Interpretation Services
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded “Employee of the Month” in [2021-2023].
Timeline
Head of Operations
Icelandic Glacial
05.2023 - Current
Operations Supervisor
Trukkin
06.2021 - 02.2023
Customer Sales and Service Expert
Otlob - Delivery Solutions
04.2020 - 04.2021
Bachelor of Social Work - Psychology And Sociology
Aswan University
01.2014 - 08.2019