Deepak Ram Chander
Salmiya,UK
Summary
Accomplished professional with extensive expertise in quality control, strategic planning, and health & safety, complemented by a strong background in food hygiene and cost control. Demonstrates exceptional customer focus and decision-making abilities, with proven success in driving business performance and maintaining consistent brand standards. Skilled in managing teams, sales forecasting, marketing activities, and point of sale systems, with a keen eye for detail and a passion for delivering outstanding service. Adept at fostering motivation and influence within teams while leveraging deep knowledge of food and drink to enhance customer satisfaction. Committed to achieving excellence through innovative strategies that align with organisational goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Restaurant manager
Gastronomica
Kuwait City, Al Asimah
09.2024 - Current
- Formulate fruitful business development strategies to ensure long-term success
- Set standards and objectives for different stores and departments
- Effectively addressed customer concerns with compassion and professionalism, ensuring swift resolutions that reduced complaints by 50% and improved guest retention
- Managed inventory control, reducing wastage by 5%
- Optimize and oversee operations to ensure efficiency
- Lead a team of store managers towards effective collaboration and attainment of goals
- Liaised regularly with senior management to discuss operational updates and improvements.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Analysed sales reports to identify trends and update strategies.
- Resolved conflicts promptly to promote positive environments for customers.
- Ensure compliance with company’s policies and operational guidelines
- Deal with problems by providing creative and practical solutions
- Evaluate performance using key metrics and address issues to improve it
- Report to senior executives on progress and issues
- Assist upper management in decisions for expansion or acquisition
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Led multiple teams across different areas, fostering collaboration and communication.
- Promoted a positive work environment which increased employee retention rate.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Managed budgets effectively, maintaining financial health of designated area stores.
Restaurant General Manager
Haute World
Preston, UK
04.2023 - 07.2024
- Hired, trained, and coached staff members on customer service skills, food, and beverage knowledge, appraised staff performance and provide feedback to improve productivity
- Lead and directed the team firmly and fairly applying constant, gentle, pressure to hold standards while directing the overall operation, ensuring proficiency and productivity
- Reduced variable costs by 5% through tighter controls on labor cost and inventory waste, proper forecasting and staffing maximizing restaurant's profitability
- Implemented effective controls of food, beverage, and labor costs to monitors the budget ensuring efficient operations, including achieving budgeted revenue
- Attained recommendation on 'RESTAURANT GURU' for delivering superior customer service and satisfaction with promptly responding to customer complaint
- Ensured compliance with sanitation and safety regulations
- Monitored Google, TripAdvisor reviews with 'Sentiment Search' application providing apt responses and acknowledging negative review and using them to improve operations
- Created detailed reports on weekly, monthly, annual revenues and expenses, inventory costs using Fourth, Marketman
- Using Flow Hospitality training and Alert65 software's for staff training and up to keep
- Promote the brand in the local community through word-of-mouth and restaurant events
- Oversees the development and execution of new promotions, events, etc
Assistant Restaurant Manager
Gastronomica
05.2018 - 02.2023
- Collaborated with the management in the grand opening of 64 covers fine dine-in restaurant Midar, Avenues
- Successfully commenced a 62 covers restaurant, Burger Boutique, Gate Mall as an outlet manager
- A member of an Aesthetic Audit Panel
- Monitored employee recognition program, including monthly incentives, employee of the month titles, resulting in a 15% reduction in staff turnover
- Handled guest enquiries and complaints in a courteous and efficient manner ensuring satisfaction
- Maintained diligent adherence to all company policies and safety standards, receiving health inspection scores at or above 95%
- Managed inventories supply order ensured optimization of inventory by conducting inspections
- Managed workload and ensured effective working of restaurant activities and maintained excellent standards to meet operational expectations
- Maintained all Financial tracking and end of day reports on excel including inventory reports, staff control and food control reports
- Interacts with management of other departments within areas of responsibility and develops solid working relationships with them
- Created employee schedule to ensure labor hours fall within projected guidelines and accommodating numerous employee request
Restaurant Manager
Allenby Park Hotel
Auckland
03.2015 - 04.2017
Event Supervisor (Part Time)
Collective Hospitality
Auckland
07.2016 - 12.2016
Bartender
Grange St. Paul's
London
02.2012 - 08.2013
Education
Diploma - Business (Strategic Management and Leadership)
International Academy of New Zealand
01.2015 - 01.2016
BA - Hospitality Management
University of West London
01.2011 - 01.2013
2 years Diploma - Hospitality Management
International Institute of Hotel Management
01.2009 - 01.2011
Skills
- Quality control
- Leadership skills
- Strategic planning
- Health & safety
- Food Hygiene
- Cost control
- Customer focused
- Marketing activities
- Customer care
- Sales forecasting
- Decision making
References
References available upon request.
Certification
- Food and Hygiene Certification, UK
- Food and Hygiene Certification, Kuwait
- Fire and Safety Certificate
- Managers Certificate, NZ
- LCQ, NZ
Languages
Hindi
Native
English
Fluent
Affiliations
- Movies, Music, Reading and Travelling
Timeline
Restaurant manager
Gastronomica
09.2024 - Current
Restaurant General Manager
Haute World
04.2023 - 07.2024
Assistant Restaurant Manager
Gastronomica
05.2018 - 02.2023
Event Supervisor (Part Time)
Collective Hospitality
07.2016 - 12.2016
Restaurant Manager
Allenby Park Hotel
03.2015 - 04.2017
Diploma - Business (Strategic Management and Leadership)
International Academy of New Zealand
01.2015 - 01.2016
Bartender
Grange St. Paul's
02.2012 - 08.2013
BA - Hospitality Management
University of West London
01.2011 - 01.2013
2 years Diploma - Hospitality Management
International Institute of Hotel Management
01.2009 - 01.2011
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