DHINESH KUMAR SELVARAJU

At the moment my working is based in Kuwait. In this role Im managing the training activities of 2 markets which are Kuwait & KSA.

• In consultation with brand/operations teams, identify key focus areas for product and brand awareness training
• Develop training schedule to meet identified needs and ensure consistency of approach across all markets
• Develop strong links with host brand and local suppliers to source materials and adapt them to maximize their impact in chosen market
• Apply their knowledge, and experience of business to structure commercially focused training events or
• Sequenced learning programs that develop management skills, product knowledge and build brand identity
• Take every opportunity to assist in monitoring / supporting store and head office employees' product awareness, and
• To participate in operations / function management field coaching or briefings with aim of developing strong brand identity
• Based on market needs, source appropriate training courses and materials suitable for implementation
• Deliver ‘classroom' and “on job" training activities to all levels of store/head office employees to develop required levels of product knowledge/ handling and raise brand awareness
• Decide upon use of training techniques to present information, promote participative learning, and transfer knowledge/ skills
• Assess participants' performance and evaluate feedback on training content / style of delivery to improve effectiveness of planned activities
• Coordinate with Central Training to ensure there is seamless link between core, brand, and developmental activities to avoid repetition and deliver effective, cost-efficient solutions
• Maintain consistent contact with host brand and local suppliers
• Measure and report on commercial impact of training initiatives at appropriate periods
• Continually looks for ways to promote brand awareness.

In this role, I have gained 5+ years of experience. Main objective is to promote the brand through the delivery of training activities within assigned area, analyzing training needs, sourcing activities, materials, and initiatives, and evaluating training outcomes. Delivering Classroom, on job training & Virtual training activities to all levels of store staff to develop the

required levels of product knowledge/handling, and to

raise brand awareness.

• Developed and implemented effective lesson plans to cover necessary material.
• Identified training needs and planned classes accordingly.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Acted as training subject matter expert and provided extensive technical support to different departments.

Started as a Customer Service Associate & got promoted as Deputy Team Leader.

• In this position, I have dealt with visitors whilst maintaining high level of customer service
• Ensuring all visitors are participating in games in line with health and safety regulations
• Handled management of specific partitions of work area to assist daily organization of operations
• Conducted regular assessment of operations and delivered active training for staff according to guidance of operations management.

Started in Customer Service department as a Contact Centre Associate and later, got internal transferred to Network Operations as a Technical Officer.

• Technical Officer
  In this position, I was providing IT & Network support related to customer's technical inquiries, Configurations, troubleshooting solutions in all products & services of Dialog Broadband. Handling complaint incident tickets and providing a faster solution within the given time. Communicating with internal departments and external organizations as needed products related, Blackberry, Mobile Broadband (HSPA), Fixed-line broadband (Wimax), ISP & Wi-Fi.
• Contact Centre Associate
  In this position, I have handled customers' inquiries of all products & services of Dialog Axiata Telekom. Product of Mobile (GSM), Broadband (Wimax), Fixed line (CDMA) & Satellite TV (DTV), Services of billing, complaint escalations, technical support.

• I have handled Data processing for a UK based company.

In this role i have worked as admin support & Office support.