DHINESH KUMAR SELVARAJU

• Led end-to-end design and delivery of brand, product, and leadership training across Kuwait and K.S.A.
• Conducted TNA and developed blended learning programs (virtual, classroom, OJT).
• Delivered soft skills and leadership workshops for mid-senior management.
• Built scalable onboarding and coaching modules to standardize L&D.
• Managed LMS strategy: learning paths, content, user/admin roles, and reporting.
• Tracked KPIs, NPS, and CSAT to measure training ROI, and customer experience.
• Partnered with HR and business heads to align L&D with strategic objectives.
• Drove employee engagement: recognition events, team-building, and town halls.
• Supported performance cycles, feedback processes, and development planning.
• Built HR dashboards (Headcount, Attrition, Training, Recruitment).
• Supported talent acquisition: sourcing, screening, and onboarding.
• Coordinated facility, safety, and workplace readiness.

• Delivered operational and soft skills training for the frontline and junior leaders.
• Facilitated classroom, OJT, and virtual learning across multi-site operations.
• Designed lesson plans based on business priorities and skill gaps.
• Conducted TNAs, sourced training tools, and evaluated impact.
• Managed LMS content, tracking, and learner engagement.
• Acted as Interim Training Manager, leading key training programs.
• Supported onboarding, HR documentation, and employee lifecycle tasks.
• Monitored probation, handled performance confirmations, and compliance.
• Maintained employee records, licenses, and HR admin tasks.
• Coordinated visa renewals and legal compliance with GRD.
• Led internal communication efforts and maintained noticeboards and portals.
• Administered leave, attendance, and overtime using HRSS and manual systems.
• Supported engagement events, recognition, and cross-functional activities.

Deputy Team Leader (2015-2016)

• Supervised assigned operational areas, supporting daily floor organization, and guiding associate-level team members.
• Supported the Training Department by facilitating knowledge-sharing sessions, coordinating employee recognition, and assisting in training-related activities.
• Conducted regular operational assessments and delivered on-the-job training to staff in alignment with health, safety, and service standards.

Customer Service Associate (2012–2015)

• Delivered exceptional customer service to visitors, ensuring engaging and safe experiences, in compliance with health and safety regulations.
• Played a key role in guest interaction, activity facilitation, and ensuring smooth operations within a high-volume entertainment environment.

Technical Officer – Engineering Network Operations (2010 – 2012)

• Delivered IT and network support for customer technical inquiries across multiple Dialog Broadband products and services.
• Handled incident ticket resolution, ensuring fast turnaround times, and effective troubleshooting for broadband, mobile, and fixed-line services.
• Provided technical configuration and support for services, including BlackBerry, HSPA, Wi-Fi, ISP, and WiMAX.
• Liaised with internal teams and external vendors to coordinate solutions for complex service issues.

Contact Center Associate – Customer Service Division (2007 – 2010)

• Managed customer inquiries and technical support for a wide range of Dialog products: GSM mobile, WiMAX broadband, CDMA fixed line, and DTV.
• Supported billing queries, service escalations, and complaint handling, delivering high-quality customer service in a fast-paced environment.
• Recognized for maintaining service excellence, and effective resolution of customer concerns.

• Managed data entry, validation, and processing tasks for a UK-based organization, ensuring accuracy and confidentiality.
• Handled large volumes of client data and documentation, contributing to an efficient workflow and timely project delivery.

• Provided day-to-day administrative support, ensuring smooth office operations, and assisting various departments as needed.
• Handled document preparation, filing, and data entry, and maintained records in an organized and confidential manner.
• Coordinated with internal teams for supplies management and general office upkeep.