Dimah AlShamlan
Kuwait City
Summary
Accomplished Business Owner and Operations Manager with a proven track record at Katina Jewelry and Mattress Fit & Furniture. Excelled in establishing strong customer relationships and enhancing operational efficiency. Skilled in customer service and financial management, demonstrating adaptability and a keen attention to detail. Achieved significant improvements in performance outcomes and fiscal responsibility.
Overview
4
4
years of professional experience
Work History
Business Owner
Katina Jewelry
06.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Operations Manager
Mattress Fit & Furniture
06.2020 - 09.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor Of Finance - Finance
Gulf University For Science And Technology
Kuwait 01.2024
Highschool Degree - Science
Al Asmaa Bent Al Hareth
Nuzha, Kuwait06.2019
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Adaptability
- Fluent in English and Arabic
Timeline
Business Owner
Katina Jewelry
06.2020 - Current
Operations Manager
Mattress Fit & Furniture
06.2020 - 09.2024
Bachelor Of Finance - Finance
Gulf University For Science And Technology
Highschool Degree - Science
Al Asmaa Bent Al Hareth
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