Dina Adel Elhadary
Salmiyah,Kuwait
Summary
Accommodating High School Secretary with several years of experience performing administration duties such as updating records and scheduling appointments. Outstanding coordination and customer service skills with superb keyboarding abilities. Skilled at working with students and staff of diverse backgrounds.
Organized and efficient High School Secretary known for productivity and ability to complete tasks swiftly. Possess specialized skills in administrative support, record keeping, and student liaison functions. Excel in time management, communication, and problem-solving, ensuring smooth operations within educational settings.
Overview
15
15
years of professional experience
Work History
High School Assistant Secretary
American International school
Maidan Hawally, Salmiya
08.2024 - Current
- Drove parents,Students and Teachers feedback to deliver information to management for corrective action.
- Managed office supplies inventory by ordering new items when necessary.
- Compiled statistical data from various sources for use in reports.
- Composed, edited and typed complex memos and reports with job-related software.
- Handled confidential information regarding students carefully and with discretion.
- Answered and routed incoming calls, providing basic information to callers.
- Maintained student records, including attendance and grades, in computerized data systems.
- Prepared documents for meetings, conferences, and other events.
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
- Assisted in preparing reports related to student attendance or performance.
- Assisted the principal with administrative tasks such as organizing meetings and scheduling appointments.
Principal Assistant Secretary
American international school (AIS)
09.2019 - 06.2024
- Managing large amounts of daily ,weekly and monthly events
- Identifying students, parents and teachers needs, clarify information, research every issue and providing best solutions
- Assisted with the scheduling of classes for teachers and students.
- Explained attendance policies and procedures and managed processing of absence and tardy notices.
- Developed forms used by faculty members for tracking attendance or progress reports.
- Coordinated meetings between staff members, students, and parents.
- Maintained an up-to-date calendar of events for the school year.
- Assisted with the organization of special events held at the middle school throughout the year.
- Managed multiple calendars, expense reports, reimbursements and meeting preparation.
- Maintained student transfer requests and withdrawal approval files.
- Prepared documents such as letters, memos, reports, and agendas for staff meetings.
Customer service and student support specialist
American University of the Middle East (AUM)
03.2013 - 09.2019
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing best solutions.
- Organizing university events( Graduation, Concerts, Conferences etc)
- Creating daily , weekly and monthly reports to evaluate customer service levels and reach our callers satisfaction
- Promoted high customer satisfaction by resolving problems with knowledgeable.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met ( PUC ).
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Processed applications for admission and maintained accurate records.
Customer Service Officer
Dar Al Shifa Hospital
01.2010 - 01.2013
- Handling VIP patients " Ministers , Ambassadors and Public figures "
- Preparing all papers for room booking , insurance
- Fixing all appointments and following up with patients after discharge
- Providing patients with price list for all procedures
- Arranging all patients requests and maintain their privacy
- Supervising customer service team
Education
Bachelor of Arts - Art And Literature
Ain Shams University
Cairo06-2010
Skills
- Excellent communication
- Problem-solving
- Multitasking Abilities
- Data management
- Analytical skills
Languages
- Arabic, Mother Tongue
- English, Fluent (Speaking, Reading, Writing)
Personal Information
Date of Birth: 01/05/87
Languages
Arabic
First Language
English
Advanced
C1
French
Beginner
A1
Timeline
High School Assistant Secretary
American International school
08.2024 - Current
Principal Assistant Secretary
American international school (AIS)
09.2019 - 06.2024
Customer service and student support specialist
American University of the Middle East (AUM)
03.2013 - 09.2019
Customer Service Officer
Dar Al Shifa Hospital
01.2010 - 01.2013
Bachelor of Arts - Art And Literature
Ain Shams University