Dina Mahmoud
Compliance Officer
Cairo 5th Settlement
Summary
A motivated and adaptable professional with over 3 years of experience in compliance, administration, sales, and operations. Skilled in ensuring regulatory compliance, improving processes, and providing excellent customer service. Strong organizational skills, attention to detail, and the ability to work effectively under pressure. Experienced in governance, risk, and compliance (GRC) as well as administrative coordination and business operations. Committed to applying my skills and knowledge to support organizational growth and efficiency.
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing [Number] years of experience in Financial Services
Professional with demonstrated expertise in regulatory compliance, risk management, and policy enforcement. Skilled in identifying and mitigating potential risks, ensuring adherence to legal and regulatory standards. Strong focus on collaborative team efforts and achieving measurable results. Known for reliability, adaptability, and strategic problem-solving. Proficient in compliance audits, regulatory reporting, and developing effective compliance programs.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Compliance Officer
Acico Group Company
02.2025 - Current
- Implement the Compliance Department's set policies and comply with the company's other policies.
- Conduct regular compliance evaluations to ensure that any issues or concerns related to Compliance are investigated, resolved, or eliminated in a timely manner within the company.
- Provide timely and precise compliance advice and guidance to management and employees regarding regulatory and code of conduct requirements.
- Obtain the company's Shares Certificate and recover any encumbered shares in coordination with Kuwait Clearing Company.
- Stay abreast of all Compliance-related trends, rules, and regulations and address any employee concerns regarding compliance regulations, amendments, and procedures.
- Coordinate with the Direct Manager as per the corporate governance principles and monitor its activities.
- Coordinate with the Kuwait Stock Exchange for obtaining approvals on financial budgets, annual profit distributions, and for the transfer of unlisted shares.
- Prepare information required by regulatory requests and keep regular records of any compliance issues to prevent any suspicious activities.
- Assist in resolving any compliance-related issues in coordination with the Compliance Manager to ensure that appropriate action is taken to provide an adequate level of regulatory compliance.
- File all important original confidential documents and ensure they are kept safe and protected from any kind of loss or damage, and ensure easy retrieval of information in the future.
- Perform other duties related to the job as assigned by the Direct Manager.
- Submit reports covering all regular compliance activities and other related fields for the manager as required.
- Submit quarterly and annual reports regarding compliance activities and issues to be sent to the Ministry of Commerce and Industry, Capital Market Authority, and Kuwait Stock Exchange.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
- Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
Assistant Manager
Bella & Dona Fashion Brand
07.2022 - 10.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Ambassdors
Orascom Development
06.2021 - 06.2022
- Building an effective communication between multiple customer segments.
- Deeply understand the customer’s needs, segment, demographics, and value.
- Created detailed sales presentations to communicate product features and market data.
- Cold-called and conducted face-to-face sales calls with C-level executives and directors in the assigned sales territory.
- Led sales team meetings, providing updates on progress toward goals, sharing success stories, and discussing strategies for overcoming challenges.
- Exceeded quarterly sales goals consistently by effectively managing a pipeline of leads.
Admin Coordinator - GRC Department
UHY Pillars
11.2022 - 2024
- Monitor business activities for compliance with applicable rules and regulations.
- Assist in planning, execution, and reporting to ensure the adequacy and effectiveness of internal controls.
- Assist in GRC functions according to Executive Bylaw.
- Acting as a first point of contact: dealing with correspondence and phone calls.
- Follow up to schedule the kick-off meeting and manage the calendar to meet the deadlines for all required reports.
- Prepare a list of initial requirements and share it with the company’s project coordinator.
- Review documents, analyze information, and determine examination samples.
- Conducting meetings with the managers of the relevant departments.
- Conducting a final meeting with the relevant department and discussing specific observations to answer any questions in this regard.
- Assist in issuing visas, booking, and arranging travel, transport, and accommodation.
- Performs administrative duties such as filing, typing, copying, binding, and scanning.
- Support the processing of invoices and expense sheets.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
Education
Certficate - Governance, Risk, Compliance
ICAS
04.2001 -
Training Progam - Financial Technologies in Market
Capital Market Authority
01.2026 - 01.2026
Faculty of Commerce - Accounting
Cairo University
01.2022
Skills
Compliance Risk Analysis
Certification
Governance, Risk & Compliance (GRC) Certification – ICAS
COURSES
- Risk Management – Standard Bank (forage)
- Risk - Goldman Sachs (forage)
- Internal Audit - Goldmanman Sachs (forage)
- Cyber Security – Deloitte (forage)
- Audit - PWC (forage)
- Audit Assurance- KPMG (forage)
- What is Compliance University of Pennsylvania (Coursera)
Timeline
Training Progam - Financial Technologies in Market
Capital Market Authority
01.2026 - 01.2026
Compliance Officer
Acico Group Company
02.2025 - Current
Admin Coordinator - GRC Department
UHY Pillars
11.2022 - 2024
Assistant Manager
Bella & Dona Fashion Brand
07.2022 - 10.2022
Sales Ambassdors
Orascom Development
06.2021 - 06.2022
Certficate - Governance, Risk, Compliance
ICAS
04.2001 -
Faculty of Commerce - Accounting
Cairo University